When You Cannot Make Copies As Wanted

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences slightly outward, and then reset them. Also, we recommend you set at least 20 sheets of thick paper.

Misfeeds occur frequently.

The paper is damp.

Store paper in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently.

Printed paper is being used.

Do not use paper that has been already copied or printed.

Copies are not stapled.

There are jammed staples in the stapler.

Remove jammed staples. See Removing Jammed Staples.

Copies are not stapled.

Copy paper is curled.

Turn the copy paper over in the tray.

Copies are not stapled.

There are too many copies for the stapler to staple as a single batch.

Check the stapler capacity. See "Specifications for Finisher SR5030 (Optional)" or "Specifications for Booklet Finisher SR5040 (Optional)", About This Machine.

Staples are wrongly positioned.

Originals are not set correctly.

Check the correct position to place the originals. For details about how to place originals with stapling, see "Staple", Copy and Document Server Reference.

Saddle-stitched documents come apart and do not stack properly.

Certain types of paper cannot be used for folding and open out after being folded and stitched.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

You cannot combine certain functions.

The selected functions cannot be used together.

Check the combination of functions, and then make the settings again. See "Function Compatibility", Copy and Document Server Reference.

When sorting, the pages are divided into two blocks.

The memory became full during sorting and pages were delivered in two blocks.

In [Copier / Document Server Features], under [Input / Output], set [Memory Full Auto Scan Restart] to [Off].

Images are skewed.

The side fences in the paper feed tray are not set properly.

Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", About This Machine.

Images are skewed.

The paper is feeding in at an angle.

Load the paper correctly. See "Loading Paper", About This Machine.

Paper does not output during printing with stapling.

When you stop printing while using the staple function, paper not stapled during printing may be left in the staple unit.

Press the [Clear Modes] key, and then cancel copy settings, including stapling. Remove the paper that was left in the stapling unit while copying.

In Double Copies mode, parts of the original image are not copied.

The combination of original and copy paper is not correct.

Select the paper size again. For example, select A3 for A4 originals. See "Double Copies", Copy and Document Server Reference.

In Erase Border, Erase Center, or Erase Center / Border mode, parts of the original image are not copied.

You have entered a wide erase margin.

Reduce the width of the erase margin. For details, see "Erase Center / Border", Copy and Document Server Reference.

In Erase Border, Erase Center, or Erase Center / Border mode, parts of the original image are not copied.

The originals are not scanned correctly.

Place the originals correctly.

In Margin Adjustment mode, parts of the original image are not copied.

• You have specified a wide erase margin.

• There is a lack of margin space on the opposite side of the binding position.

Reduce the width of the margin. For details, see "Margin Adjustment", Copy and Document Server Reference.

In Image Repeat mode, the original image is not copied repeatedly.

The size of the selected copy paper is the same as the originals, or you did not select the correct reproduction ratio.

Select copy paper larger than the original or select the correct reproduction ratio.

The stamp position is wrong.

The paper orientation is wrong.

Check the paper orientation and stamp position.

The stamp is not printed on the back side of sheets when copying in Duplex mode.

The back side stamp position is incorrect for the paper size.

Reset the back side stamp position. For details about Duplex Back Page Stamping Position, see "Copier and Document Server Features", Copy and Document Server Reference.

Copies made with the Booklet or Magazine function cannot be folded into a book correctly.

You have selected a setting that does not match the orientation of the original.

In [Copier / Document Server Features], under [Edit], set [Orientation: Booklet, Magazine] correctly.

When using Combine, parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of the originals and copy paper.

When you enter a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. See "One-Sided Combine", "Two-Sided Combine", or "Auto Reduce / Enlarge", Copy and Document Server Reference.

Copies are not in correct order.

You placed the originals in the incorrect order.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place the originals on the exposure glass, start with the first page to be copied.

Cannot copy in Duplex mode.

The paper is too thick or too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Cannot copy in Duplex mode.

"Apply Duplex" is set to [No] for Tray 1-6.

In [Tray Paper Settings], under Tray 1-6, set "Apply Duplex" to [Yes].

Cannot print in duplex mode.

You have selected a paper type that cannot be used for duplex copying.

In [Tray Paper Settings], select a paper type that can be used for duplex print. For details about the paper types that can be used, see "Duplex Copying", Copy and Document Server Reference.

Copies are not in correct order.

You placed the originals in the incorrect order.

When placing a stack of originals in the ADF, the last page should be on the bottom.

If you place the originals on the exposure glass, start with the first page to be copied.

When using Duplex, the copy is made top to bottom, even though [Top to Top] is selected.

You placed the originals in the wrong orientation.

Place the originals in the correct orientation. See "Duplex Copying", Copy and Document Server Reference.

Cannot access file.

The file is password protected.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Document Server] under [Administrator Tools] in [System Settings]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. For details about Delete All Files in Document Server, see "Administrator Tools", Network and System Settings Reference.

You cannot identify the contents of a file.

You cannot check the contents of the file simply from the file name.

You can switch the Select File screen between [List] and [Thumbnails] display to check the contents of the file.

• List display

  The file name, date of storage, and user name are shown.

• Thumbnails display

  An image of the stored file appears.

You can enlarge the image by pressing [Preview]. See "Checking the Details of a Stored Document", Copy and Document Server Reference.

Memory frequently becomes full.

The document server memory is full.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, switch to the scanner screen, and then delete unnecessary files.

You want to check copy quality before making a large print run.

You can print a single copy without specifying the print job settings again.

Check print quality by printing out only the first set using the [Sample Copy] key. See "Finishing", Copy and Document Server Reference.

“Cannot display preview of this page.” appears, and you cannot check the thumbnail image.

Image data might have become corrupted.

Press [Exit] to display the preview screen without a thumbnail.

If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page.