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Paper Misfeed Message (B)

The "(B) Open Front Cover and remove the paper." error message appears when a paper misfeed occurs in the internal paper feed path.

CAUTION


  • The inside of the machine could be very hot. Do not touch the parts with a label indicating the "hot surface". Otherwise, an injury might occur.

Important

  • The inside of this printer becomes very hot. Before removing paper around the fusing unit, wait until the temperature of the covers inside the fusing unit and paper transfer unit cool down.

1Pull Front Cover Open Lever, and then open the front cover with both hands carefully.

Printer illustration

2Lower the blue fusing unit levers, and pull out the jammed paper carefully.

Printer illustration

Printer illustration

Pull the paper downward to remove it. Do not pull it upward.

If the jammed paper is visible in the output tray, lower the blue fusing unit levers, and then pull the jammed paper out of the tray.

If you cannot find the jammed paper, open the guide by lowering the guide's blue levers. Check inside the guide for the jammed paper.

Printer illustration

Printer illustration

Be sure to fully close the guide after you have checked inside it for jammed paper.

Attempting to close the front cover when the guide is still open will damage one or both of these components.

3Close the front cover with both hands carefully.

Printer illustration

Note

  • When closing the front cover, push the upper side of the cover firmly. After closing the cover, check that the error has cleared.