When Scanning Is Not Done As Expected

The scanned image is dirty.

The exposure glass or platen plate is dirty.

Clean the exposure glass or platen plate. See "Maintaining Your Machine", About This Machine.

The image is distorted or out of position.

The original has not been loaded square.

Insert the original along the original guides, so it is straight. See "Setting Original Orientation", Scanner Reference.

The orientation of the scanned image is not correct.

The original was placed in the wrong top/bottom or left/right orientation.

Place the original in the correct orientation. See "Setting Original Orientation", Scanner Reference.

No image results from scanning.

The original was placed with the front and back reversed.

When the original is placed directly on the original table, the side to be scanned must face down. See "Setting Original Orientation", Scanner Reference.

The scanned image contains white spaces.

• If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

• If the File Format Converter (optional) is installed, the margins may become wider.

Scanning at a higher resolution may reduce the margins.

The scanner journal cannot be printed.

The paper tray is open.

Close the paper tray.

The scanner journal cannot be printed.

Paper is loaded in the bypass tray but another paper tray is specified.

Remove the paper from the bypass tray.

After an original is scanned, the following settings are canceled:

Destination, Sender, E-mail text, Subject, and File name

To prevent the scanned data being sent to the wrong destination, this machine has a function that cancels the settings once the scanned data is sent.

Contact your sales or service representative for details about how to prevent the settings being automatically reset after the scanned data is sent.