Other Printing Problems

The printed image is faded over the entire page.

When is blinking, toner is beginning to run out.

Add toner. For details, see "Adding Toner", About This Machine.

The printed image is faded over the entire page.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. For details about the proper way to store it, see "Paper Storage", About This Machine.

The printed image is faded over the entire page.

The paper is unsuitable.

Use recommended paper. Printing on coarse or treated paper might result in faint print image. See "Recommended Paper Sizes and Types", About This Machine.

Parts of images are not printed.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. For details about the proper way to store it, see "Paper Storage", About This Machine.

Images smudge when rubbed. (Toner is not fixed.)

The specified paper type and the paper that is actually loaded might be different. For example, film might be loaded but not specified as the paper type.

On the printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", and then select a proper paper type in the "Media Type:" list.

When printing graphics, the output and the screen are different.

If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print.

If you want to print accurately, set the printer driver to print without using the graphics command. See the printer driver Help.

Images are cut off, or excess is printed.

You may be using paper smaller than the size selected in the application.

Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. See the printer driver Help.

Photo images are coarse.

Some applications print at lower resolution.

Use the application's settings to specify a higher resolution.

Fine lines are fuzzy, of inconsistent thickness, or do not appear.

Super fine lines have been specified in the application.

On the Printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then change the "Dithering" setting.

If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the thickness of the lines.

Solid lines are printed as broken lines.

Dither patterns do not match.

On the Printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then change the "Dithering" setting.

Paper is not fed from the selected tray.

When you are using a Windows operating system, printer driver settings override those settings using the display panel.

On the Printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", select the desired input tray in the "Paper Source:" list.

Images are printed at a slant.

The cut paper tray's side fences might not be locked.

Check that the side fences are locked. See "Changing the Paper Size", About This Machine.

Images are printed at a slant.

The paper is feeding in at a slant.

Load the paper correctly. See "Loading Paper", About This Machine.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the cut paper tray or bypass tray.

Misfeeds occur frequently.

The cut paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

• Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

• Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine.

There is considerable delay between the print start instruction and actual printing.

Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to process.

If the Data In indicator is blinking, data has been received by the printer. Wait for a moment.

There is considerable delay between the print start instruction and actual printing.

The paper type setting was changed.

If the paper type setting has been changed, there might be a delay before printing begins. Wait for a moment.

It takes a long time to complete a print job.

The machine might be in "Off mode".

The machine requires time to warm up if it has been in "Off mode". In [System Settings], under [Timer Settings], select [Auto Off Timer], and then specify "Off mode".

It takes a long time to complete a print job.

Photographs and other data intensive pages take a long time for the machine to process, so simply wait when printing such data.

If the Data In indicator is blinking, data has been received by the printer. Wait for a moment.

Changing the following settings with the printer driver may help speed up printing:

1. On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:"

2. Select a lower resolution in the "Resolutions:" list.

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.

Set the machine's feed orientation and the printer driver's feed orientation accordingly. See the printer driver Help.

When using Windows 2000/XP/Vista/7, and Windows Server 2003/2003 R2/2008/2008 R2, optional components connected to the machine are not recognized.

Bidirectional communication is not working.

Set up optional devices on the Properties of the printer. See the printer driver Help.

When using Windows 2000/XP/Vista/7, and Windows Server 2003/2003 R2/2008/2008 R2, combined printing, or Auto Reduce / Enlarge printing does not come out as expected.

The correct application or printer driver settings are not made.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

A print instruction was issued from the computer, but printing did not start.

User Authentication may have been set.

Contact the administrators.

PDF files do not print out/cannot perform PDF direct print.

PDF files are password-protected.

To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor. For details, see "PDF Menu", Printer Reference, or Web Image Monitor Help.

PDF files do not print out/cannot perform PDF direct print.

PDF files cannot be printed if they are print-disabled in PDF file security setting.

Change the PDF file security setting.

PDF direct print produces strange or malformed characters.

Fonts were not embedded.

Embed fonts in the PDF file you want to print, and then print.

"Resetting job..." is displayed, and then printing is suspended.

Memory is insufficient.

In [Printer Features], under [System], select [Memory Usage] to [Font Priority].

Printing by wireless LAN is slow.

The number of jobs exceeds the capacity of the machine.

Reduce the number of jobs.

Printing by wireless LAN is slow.

• A communication error might have occurred.

• Interference from the wireless LAN devices can reduce communication speed.

• Remove the machine from close proximity with the wireless LAN devices.

• If there are active wireless LAN devices or other wireless devices nearby, relocate the machine or disable those devices.