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Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

Note

Message

Causes

Solutions

"Authentication has failed."

The entered login user name or login password is not correct.

Contact the user administrator.

"Authentication has failed."

The machine cannot perform authentication.

Contact the administrator.

"Hardware Problem: Ethernet"

An error has occurred in the Ethernet interface.

Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.

"Hardware Problem: HDD"

An error has occurred in the hard disk.

Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.

"Hardware Problem: USB"

An error has occurred in the USB interface.

Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.

"Hardware Problem: Wireless Board"

Access to the wireless board in which the wireless LAN board is inserted is possible, but an error was detected.

Turn off the main power switch, and then check the wireless board is inserted correctly. Then, turn the main power switch on again. If the message appears again, contact your service representative.

"Load following paper in n. [Job Reset]."

(A figure is placed at n.)

The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver.

Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Paper size and type are mismatched."

"Change the setting to continue the current job or press [Job Reset]."

The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver.

Check that the printer driver settings are correct, and then load paper of the size and type selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

"Paper size of _%_ is mismatched. Change the setting to continue the current job or press [Job Reset]."

The size of the paper in the specified tray does not match the size of the original.

Open the Printer Properties dialog box and make sure that [Automatically Select] is not specified as the [Paper Source:] setting. Select the tray manually. Depending on the size of your original, the roll that is set might be too small so some areas of image might be lost.

"Problem: Printer Font Error"

An error has occurred in the font settings.

Contact your service representative.

"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."

You have tried to delete files without the authority to do so.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

"Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared."

The destination list is being updated from the network using Web Image Monitor.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

"You do not have the privileges to use this function."

The logged in user name does not have permission for the selected function.

Contact the administrator about the permission for the required function.