Additional Troubleshooting

Problems	Solutions
Strange noise is heard.	If a supply was recently replaced or an option in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative.
No e-mail is received when an Alert occurs, and after resolving an Alert.	Confirm the [Alert Messages] settings on Web Image Monitor or Smart Organizing Monitor. When the power is turned off before the e-mail is transmitted, the e-mail will not be received. Check the e-mail address set for the destination. If the e-mail was sent but not received, it is possible the destination was incorrect. Also check error mail information from the e-mail server.
The [Alert Messages] settings on Web Image Monitor or Smart Organizing Monitor are configured to send alert e-mail, but e-mail is not arriving.	After changing the setting, turn the printer's power off and then back on again.
When no date information is included in sent e-mail, the mail server has a malfunction.	Make the setting for obtaining time information from the SMTP server. For details, see Software Guide.
The printer is not detected after you click [Search Network Printer] in Smart Organizing Monitor.	The SNMP community name is not correctly configured. Open Smart Organizing Monitor or Web Image Monitor and set [Get community:] to "public".

If the printer is still not operating satisfactorily, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.