When You Have Problems Operating the Machine

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the [Printer] or [Scanner] key.

Functions other than the copier function are not yet ready.

Wait a little longer.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Wait a little longer.

The operation switch indicator continues blinking and does not turn off when pressed.

This occurs in the following cases:

• The ADF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

• Close the ADF.

• Check if the machine is communicating with external equipment.

• Wait a little longer.

The display is off.

The machine is in Energy Saver mode.

Press the [Energy Saver] key to cancel Energy Saver mode.

The display is off.

The operation switch is turned off.

Turn on the operation switch.

Nothing happens when the operation switch is turned on.

The main power switch is turned off.

Turn on the main power switch.

“Please wait.” appears.

This message appears when you turn on the operation switch.

Wait for a while. If the machine does not get ready in a minute, contact your service representative.

“Please wait.” appears.

This message appears when the machine is warming up.

• Wait for a while. If the machine does not get ready in five minutes, contact your service representative.

• Wait until the message disappears. Do not turn off the main power switch while the message is showing.

“Please wait.” appears.

This message appears when you change the toner cartridge.

Wait for a while. If the message does not disappear in two minutes, contact your service representative.

“Memory is full. Do you want to store scanned file?” appears.

The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.

• Press [Yes] to store pages that have been scanned. Delete unnecessary files by pressing [Delete File].

• Press [No] if you are not storing pages that have been scanned. Delete unnecessary files by pressing [Delete File].

“Self checking...” appears.

The machine is performing image adjustment operations.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

The user code entry screen is displayed.

Users are restricted by User Code Authentication.

Enter the user code (up to eight digits), and then press [OK].

The Authentication screen appears.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

Enter your login user name and user password. See "When the Authentication Screen is Displayed", About This Machine.

“Authentication has failed.” appears.

The entered login user name or login password is not correct.

Ask the user administrator for the correct login user name and login password.

“Authentication has failed.” appears.

The machine cannot perform authentication.

Contact the administrator.

“You do not have the privileges to use this function.” continues to be displayed even though you have entered a valid user name.

The logged in user name does not have permission for the selected function.

Contact the administrator about the permission for the required function.

An error message remains, even if misfed paper is removed.

• When a misfeed message appears, it remains until you open and close the cover as required.

• Paper is still jammed in the tray.

Remove misfed paper, and then open and close the cover. See Removing Jammed Paper.

Original images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

Load paper correctly. Place paper in the paper tray with the print side down. Load paper into the LCT, Wide LCT, or bypass tray with the print side up.

Misfeeds occur frequently.

The tray's side or end fences may not be set properly.

• Remove the misfed paper. See Removing Jammed Paper.

• Check that the side or end fences are set properly. Also, check that the side fences are locked. See "Changing the Paper Size", About This Machine.

Misfeeds occur frequently.

Paper of undetectable size has been loaded.

• Remove the misfed paper. See Removing Jammed Paper.

• If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. See "Changing to a Size That Is Not Automatically Detected", About This Machine.

Misfeeds occur frequently.

There is a foreign object on the finisher tray.

• Remove the misfed paper. See Removing Jammed Paper.

• Do not place anything on the finisher tray. It may cause a paper jam.

Wrinkling occurs when gate fold, letter fold-in, or letter fold-out is applied.

Wrinkling can occur if gate fold, letter fold-in, or letter fold-out is applied to B4 JIS, A3, 8 1/2 14, 11 17, 12 18 , 8K, or larger sizes of paper.

When applying gate fold, letter fold-in, or letter fold-out to paper larger than A4, we recommend you enable image reduction and use paper no larger than A4.

Z-Folded paper is not properly aligned.

The Z-fold support tray is not set.

Set the Z-fold support tray for finisher or multi-folding unit. For details about how to add the Z-fold support tray, see When Z-folded Paper Is Not Properly Aligned.

Cannot print in duplex mode.

Duplex printing cannot be done with paper set in the bypass tray.

When using duplex printing, make settings to use paper from a tray other than the bypass tray.

Cannot print in duplex mode.

"Apply Duplex" is set to [No] for [Paper Type: Tray 1] - [Paper Type: Tray 3], or [Paper Type: LCT].

In [Tray Paper Settings], under [Paper Type: Tray 1] - [Paper Type: Tray 3], or [Paper Type: LCT], set "Apply Duplex" to [Yes].

Cannot print in duplex mode.

You cannot select duplex printing if the paper type is set to [Label Paper], [Preprinted Paper], or [Tab Stock].

In [Tray Paper Settings], under [Paper Type: Tray 1] - [Paper Type: Tray 3], or [Paper Type: LCT], select a paper type other than [Label Paper], [Preprinted Paper], or [Tab Stock].

The multi-folding unit outputs sheets with creased edges when gate fold is applied.

The paper is curled.

Remove the paper, and then reload it upside down. Alternatively, remove the paper, and then reload it in the opposite direction.

The position of the fold is incorrect when letter fold-in is applied to B5 sheet.

Multi-sheet fold has been specified when only one sheet is being printed.

Select [Finishing] on the initial copier screen. Then select [Fold] and set [Multi-sheet Fold] to [Off]. If you are printing from a printer driver, be sure to uncheck [Multi-sheet Fold]. For details about how to specify the multi-sheet fold function, see "Finishing", Copy and Document Server Reference. For details about configuring the printer driver, see the printer driver Help.

“Following output tray is full. Remove paper.” appears.

The output tray is full.

Remove paper from the output tray to resume printing. When using the multi-folding unit, the number of sheets per copy paper stack differs depending on the paper type and fold type.