![]() ![]() ![]() | ![]() | ![]() | |
![]() | |||
![]() | |||
![]() | ![]() | ![]() | ![]() |
![]() | ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | ![]() ![]() ![]() |
This section describes likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.
If a message not described here appears, act according to the message. For information about how to turn off the main power switch, see "Turning On/Off the Power", About This Machine.
Message |
Cause |
Solution |
---|---|---|
"Any of Login User Name, Login Password or Driver Encryption Key is incorrect." |
The entered login user name, password, or driver encryption key was invalid. |
|
"Cannot add any more scanning mode." |
The maximum number of registerable scan modes has been exceeded. |
The maximum number of modes that can be stored is 100. Delete unneeded modes. |
"Cannot connect to the scanner. Check the network Access Mask settings in User Tools." |
An access mask is set. |
Contact the network or scanner administrator. |
"Cannot detect the paper size of the original. Specify the scanning size." |
The set original was misaligned. |
|
"Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead." ("XXX" and "YYY" indicate scanner names.) |
The main power switch of the previously used scanner is not set to "On". |
Check whether the main power switch of the scanner used for the previous scan is turned on. |
"Cannot find "XXX" scanner used for the previous scan. "YYY" will be used instead." ("XXX" and "YYY" indicate scanner names.) |
The machine is not connected to the network correctly. |
|
"Cannot specify any more scanning area." |
The maximum number of registerable scan areas has been exceeded. |
The maximum number of scanning areas that can be stored is 100. Delete unneeded scanning area. |
"Clear Misfeed(s) in ADF." |
A paper misfeed has occurred inside the ADF. |
|
"Communication error has occurred on the network." |
A communication error has occurred on the network. |
Check whether the client computer can use the TCP/IP protocol. |
"Entered User Code is not registered or you do not have access privileges to use the scanner function, please contact your administrator." |
Access is restricted with user codes. |
Contact the administrator of the machine. |
"Error has occurred in the scanner driver." |
An error has occurred in the driver. |
|
"Error has occurred in the scanner." |
The application-specified scan conditions have exceeded the setting range of the machine. |
|
"Fatal error has occurred in the scanner." |
An unrecoverable error has occurred on the machine. |
An unrecoverable error has occurred in the machine. Contact your service representative. |
"Insufficient memory. Close all other applications, then restart scanning." |
Memory is insufficient. |
|
"Insufficient memory. Reduce the scanning area." |
Scanner memory is insufficient. |
The problem may be due to the following cause:
|
"Invalid Winsock version. Please use version 1.1 or higher." |
You are using an invalid version of Winsock. |
Install the operating system of the computer or copy Winsock from the operating system CD-ROM. |
"No response from the scanner." |
The machine or client computer is not connected to the network correctly. |
Check whether the machine or client computer is connected to the network correctly. |
"No response from the scanner." |
The network is crowded. |
Wait for a while, and then try to reconnect. |
"Scanner is in use for other function. Please wait." |
A function of the machine other than the Scanner function is being used such as the Copier function. |
|
"Scanner is not available on the specified device." |
The TWAIN scanner function cannot be used on this machine. |
Contact your service representative. |
"Scanner is not available. Check the scanner connection status." |
The machine's main power switch is off. |
Set the main power switch to "On". |
"Scanner is not available. Check the scanner connection status." |
The machine is not connected to the network correctly. |
|
"Scanner is not ready. Check the scanner and the options." |
The ADF cover is open. |
Check whether the ADF cover is closed. |
"The name is already in use. Check the registered names." |
You tried to register a name that is already in use. |
Use another name. |