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Messages Printed on the Error Logs or Reports

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message

Cause

Solution

“84: Error”

There is no work area available for image processing.

  • In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

  • Decrease the number of files sent to the machine.

“85: Error”

The specified graphics library is unavailable.

Check that the data is valid.

“86: Error”

Parameters of the control code are invalid.

Set the parameters correctly.

“91: Error”

Printing was canceled by the auto job cancel function due to a command error.

Check that the data is valid.

“92: Error”

Printing was canceled because [Job Reset] or the [Clear/Stop] key was selected on the machine's control panel.

Perform the print operation again if necessary.

“Address book is currently in use by another function. Authentication has failed.”

The machine currently cannot perform authentication because the address book is being used by another function.

Wait a while, and then retry the operation.

“Auto-registration of user information has failed.”

Automatic registration of information for LDAP Authentication or Windows Authentication failed because the address book is full.

Contact the administrator.

“Cannot store data of this size.”

The paper size exceeded the capacity of the document server.

Reduce the paper size of the file that you want to send to a size that the document server can store. Custom size files can be sent but not stored afterward.

“Collate Cancelled”

Collate was canceled.

Turn the main power switch off and then back on again. If the message appears again, contact your sales or service representative.

“Data Storage Error”

You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the document server when the HDD is malfunctioning.

Contact your service representative.

“Document server is not available to use. Cannot store.”

You cannot use the document server function.

Contact the administrator.

“Duplex Cancelled”

Duplex printing was canceled.

  • Select the proper paper size for the duplex function. See "Specifications for the Main Unit", About This Machine.

  • In [Tray Paper Settings], under "Paper Type", set [Apply Duplex] to [Yes].

“Exceeded max capacity of document server. Cannot store.”

The HDD became full after a file was stored.

Delete some of the files stored in the document server or reduce the size that you want to send.

“Exceeded max. capacity of system file. Cannot print PDF file(s).”

PDF file do not print out because the capacity of file system is full.

Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.

“Exceeded max number of files of document server. Cannot store.”

The maximum file capacity of the document server was exceeded.

Delete some of the files stored in the document server.

“Exceeded max number of pages of document server. Cannot store.”

The maximum page capacity of the document server was exceeded.

Delete some of the files stored in the document server or reduce the number of pages that you want to send.

“Exceeded Max. Pages (Collate)”

The number of pages exceeds the maximum number of sheets that you can use Collate with.

Reduce the number of pages to print.

“Exceeded Max. Stored Files”

While printing a Sample Print, Locked Print, Hold Print or Stored Print file, the maximum file capacity was exceeded.

Delete unneeded files stored in the machine.

“Exceeded Max. Stored Pages”

While printing a Sample Print, Locked Print, Hold Print or Stored Print file, the maximum page capacity was exceeded.

Delete unneeded files stored in the machine.

Reduce the number of pages to print.

“File system error. Cannot print PDF file(s).”

PDF direct printing could not be performed because the file system could not be obtained.

In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

“HDD Full”

The HDD became full while printing a Sample Print, Locked Print, Hold Print or Stored Print file.

Delete unneeded files stored in the machine.

Alternatively, reduce the data size of the Sample Print, Locked Print, Hold Print or Stored Print file.

“HDD Full”

When printing with the PostScript 3 printer driver, the HDD's capacity for fonts and forms has been exceeded.

Delete unneeded forms or fonts registered in the machine.

“I/O Buffer Overflow”

An input buffer overflow occurred.

  • In [Printer Features], under [System], set [Memory Usage] to [Font Priority].

  • In [Printer Features], under [Host Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value.

  • Reduce the number of files being sent to the machine.

“Information for user authentication is already registered for another user.”

The user name for LDAP or Integration Server authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers),etc.

Contact the administrator.

“Job cancelled because capture file could not be stored: Exceeded max. files.”

The maximum file capacity of the document server was exceeded.

Delete the files stored in the document server.

“Job cancelled because capture file could not be stored: Exceeded max. memory.”

The HDD became full after a file was stored.

Delete the files stored in the document server or reduce the file size to be sent.

“Job cancelled because capture file could not be stored: Exceeded max pages per file.”

The maximum page capacity of the document server was exceeded.

Delete some of the files stored in the document server or reduce the number of pages that you want to send.

“No response from the server. Authentication has failed.”

A timeout occurred while connecting to the server for LDAP authentication or Windows Authentication.

Check the status of the server.

“Output Tray Changed”

The output tray was changed because the paper size of the specified output tray is limited.

Specify the proper output tray.

“PDF file error. Cannot print.”

A syntax error, etc., occurred.

Check that the PDF file is valid.

“PDF file printing is not allowed. Cannot print.”

The PDF document you have tried to print has no privileges to print.

Contact the owner of the document.

“PDF password is incorrect. Cannot print.”

The password of the encrypted PDF file has been entered incorrectly.

Enter the correct password.

“Print Overrun”

Images were discarded while printing.

Only when using PCL5e

On the printer driver's [Print Quality] tab, select a lower resolution in the "Resolution" area.

“Punch Cancelled”

Punch printing was canceled.

Check the paper orientation, print orientation, and punch position. Certain settings can produce print results that might not be as expected.

“Receiving data failed.”

Data reception was aborted.

Resend the data.

“Staple Cancelled”

Stapling printing was canceled.

Check the paper orientation, paper quantity, print orientation, and staple position. Certain settings can produce print results that might not be as expected.

“The selected paper size is not supported. This job has been cancelled.”

Job reset is automatically performed if the specified paper size is incorrect.

Specify the correct paper size and print the file again.

“You do not have a privilege to use this function. This job has been cancelled.”

The entered login user name or login password is not correct.

Check that the user name and password are correct.

“You do not have a privilege to use this function. This job has been cancelled.”

The logged in user is not allowed to use the selected function.

Contact the administrator.

If the printing does not start, contact your service representative.

Note

  • The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", General Settings Guide.