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Troubleshooting USB

Problem

Solutions

The printer is not recognized automatically.

Turn off the power of this printer, and then reconnect the USB cable. Make sure the cable is securely connected to the USB ports, and then turn on the power again.

Windows has already configured the USB settings.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help.

When using Windows 2000/XP or Windows Server 2003/2003 R2/2008, an erroneous device is displayed under [USB Controller] in the [Device Manager] dialog box.