Other Printing Problems

The printed image is faded over the entire page.

When is blinking, toner is beginning to run out.

Add toner. See "Adding Toner", About This Machine.

The printed image is faded over the entire page.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

The printed image is faded over the entire page.

The paper is unsuitable.

Use recommended paper. Printing on coarse or treated paper might result in faint print image. See "Recommended Paper Sizes and Types", About This Machine.

Images smudge when rubbed. (Toner is not fixed.)

The specified [Adjust Toner Fusing Temperature] or [Adjust Paper Feed Speed] setting may not be suitable for the thickness and type of the loaded paper.

Change the [Adjust Toner Fusing Temperature] or [Adjust Paper Feed Speed] setting in [Adjustment Settings for Operators]. For details about [Adjust Toner Fusing Temperature] and [Adjust Paper Feed Speed], see "Adjustment Settings for Operators", Network and System Settings Guide.

Garbled or incorrect characters are printed continuously.

The correct emulation might have not been selected.

Select the correct emulation. For details about how to specify the emulation setting, contact the administrator.

Tiny black spots appear on the prints.

The toner reuse mode has been selected. This mode reduces toner usage but also reduces print quality.

Cancel toner reuse mode. You can also reduce the black spots by selecting the Fusing Roller enhanced cleaning mode. For details, contact your service representative.

Printing at reduced size results in loss of print quality (lower resolution).

The printer prints without using its installed fonts.

To print using the fonts that are installed in the printer, you must configure certain settings in the printing preferences properties dialog box. In the [Fonts] menu in the printing preferences properties dialog box, select [Use Substitution Table] in [TrueType Fonts:]. If you want to select [Use Substitution Table], you must specify in advance the printer setting in order to substitute the printer fonts for the TrueType fonts used in the print job. In the printing preferences properties dialog box, click the [Device Settings] tab, click [Settings...] in [Accessories], and then click [Edit Substitution Table...] in the [Advanced Options] menu. (If the printer fonts are already selected for the print job, you do not need to configure this setting.) For details, see the printer driver Help.

Page layout is not as expected.

Print areas differ depending on machine used. Information that fits on a single page on one machine may not fit on a single page of another machine.

In the [Image] menu in the printing preferences properties dialog box, set [Printable area:] to [Maximum]. See the printer driver Help.

Photo images are coarse.

Some applications print at lower resolution.

In the [Image] menu in the printing preferences properties dialog box, set [Resolution:] to a higher value. For details about the resolution, see "Basic Configuration", Printer Reference.

Images appear only partially.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Paper is not fed from the selected tray.

When you are using a Windows operating system, printer driver settings override those settings using the display panel.

• In the [Setup] menu in the printing preferences properties dialog box, change the [Paper source tray:] setting.

• If the settings specified on the machine do not match the settings specified in the printer driver, the machine might not produce the print results you require. Make sure the settings specified on the machine and the settings specified in the printer driver are an exact match.

Images are printed at a slant.

The paper tray's side fences might not be locked.

Check the side fences are locked. See "Changing the Paper Size", About This Machine.

Images are printed at a slant.

The paper is feeding in at a slant.

Load paper correctly. See "Loading Paper", About This Machine.

Original images are printed on the reverse side of the paper.

You may have loaded the paper incorrectly.

Load paper correctly. Place paper in the paper tray with the print side down. Load paper into the Wide LCT or bypass tray with the print side up.

Misfeeds occur frequently.

Paper of undetectable size has been loaded.

• Remove the misfed paper. For details, see Removing Jammed Paper.

• If you load a paper size that is not selected automatically, you need to specify the paper size with the control panel. For details, see "Changing the Paper Size", About This Machine.

Misfeeds occur frequently.

There is a foreign object on the finisher tray.

• Remove the misfed paper. For details, see Removing Jammed Paper.

• Do not place anything on the finisher tray. It may cause a paper jam.

Misfeeds occur frequently.

The staple cartridge is not set correctly.

Set the staple cartridge properly. The Booklet Finisher requires the saddle stitch staple cartridge. For details about how to add staples, see "Adding Staples", About This Machine.

Misfeeds occur frequently.

The side or end fences of the paper trays may not be set properly.

• Remove the misfed paper. For details, see Removing Jammed Paper.

• Check the side or end fences are set properly. Also, check the side fences are locked. For details, see "Changing the Paper Size", About This Machine.

Misfeeds occur frequently.

The paper tray's side fences are set too tightly.

Push the side fences lightly, and then reset it.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently.

The paper is wrinkled or has been folded/creased.

Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types" and "Paper Storage", About This Machine.

Misfeeds occur frequently.

Printed paper is being used.

Do not load sheets that have already been printed onto by another machine.

Misfeeds occur frequently.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Z-Folded paper is not properly aligned.

The auxiliary tray is not set.

Set the auxiliary tray for the Finisher Shift Tray or Folding Unit Tray. For details about how to add the auxiliary tray, see When Z-folded Paper Is Not Properly Aligned.

Paper is bent.

Paper may be bent when is ejected from the Finisher Upper Tray.

Change the output tray to the Finisher Shift Tray.

Sheets are feeding in together, resulting in jams.

Sheets are sticking together.

Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.

Paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Paper becomes creased.

The paper is too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Edges of sheets are creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Edges of sheets are creased.

You are using non-recommended paper.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

The image has mottled blank patches or is smudged.

Missing patches and smudges are caused by moisture leaking from the paper.

• Do not install the machine in areas that are susceptible to low temperature.

• Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", About This Machine.

• Install the Optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative.

Paper is fed from the interposer tray even if neither cover sheet nor slip sheets is selected.

In [PS / PDF Menu], [Alt. Paper Size with Reduced Print Image] is set to [Active], and the paper specified in the printer driver is not loaded in any tray except the interposer.

Load the selected paper tray with the paper specified in the printer driver, and then try printing again. To prevent this error recurring, do not to set the [Paper source tray:] to [Auto Tray Select], and be sure to set [Alt. Paper Size with Reduced Print Image] to [Inactive] (in [PS / PDF Menu]). For details about this function, see "Basic Configuration", Printer Reference.

Cannot print in duplex mode.

You cannot select duplex printing if the paper type is set to [Tab Stock], [Translucent Paper], [OHP (Transparency)], [Label Paper], or [Preprinted Paper].

In [Tray Paper Settings], under "Tray 2-7", select a paper type other than [Tab Stock], [Translucent Paper], [OHP (Transparency)], [Label Paper], or [Preprinted Paper]. For details about accessing tray paper settings, see "Accessing Tray Paper Settings", Network and System Settings Guide.

Slip sheets are not inserted when printing in duplex mode.

You cannot select duplex printing if [Tab Stock], [Translucent Paper], [OHP (Transparency)], [Label Paper], or [Preprinted Paper] is selected as the paper type for slip sheets.

In [Tray Paper Settings], under "Tray 2-7", select a paper type other than [Tab Stock], [Translucent Paper], [OHP (Transparency)], [Label Paper], or [Preprinted Paper]. For details about accessing tray paper settings, see "Accessing Tray Paper Settings", Network and System Settings Guide.

With [Duplex-Flip on Short Edge] for stapling, even-numbered pages are printed upside down.

Two staple positions are selected with [Duplex-Flip on Short Edge] when using the duplex printing.

If you have selected [Duplex-Flip on Short Edge] for stapling with duplex printing, you must then select a staple position. Select only one staple position. If you select two staple positions, even-numbered pages may be printed upside down.

It takes a long time to complete a print job.

"Sleep mode" might be set.

The machine requires time to warm up if it has been in "Off mode/Sleep mode". Specify "Off mode/Sleep mode" in [System Settings], [Auto Off Timer].

It takes a long time to complete a print job.

Photographs and other data intensive pages take a long time for the machine to process, so simply wait when printing such data.

If the Data In indicator is blinking, data has been received by the printer. Wait for a moment.

Setting [Resolution:] to a lower value in the [Image] menu in the printing preferences properties dialog box may speed up processing.

It takes a long time to complete a print job.

Text-heavy documents may take some time to print out.

To print using the fonts that are installed in the printer, you must configure certain settings in the printing preferences properties dialog box. In the [Fonts] menu in the printing preferences properties dialog box, select [Use Substitution Table] in [TrueType Fonts:]. If you want to select [Use Substitution Table], you must specify in advance the printer setting in order to substitute the printer fonts for the TrueType fonts used in the print job. In the printing preferences properties dialog box, click the [Device Settings] tab, click [Settings...] in [Accessories], and then click [Edit Substitution Table...] in the [Advanced Options] menu. (If the printer fonts are already selected for the print job, you do not need to configure this setting.) For details, see the printer driver Help.

It takes a long time to complete a print job.

If you are printing documents that have a lot of text in True Type fonts using PostScript and [Download as soft font] is selected in [TrueType Fonts:] under [Fonts], print speed may slow down.

• In this case, under [Advanced], reduce the value of [Available Memory(100 to 81920 KB):] to about "8,000KB", and try printing again.

• Reducing the amount of available memory can increase the relative size of the print data, so set [Available Memory(100 to 81920 KB):] to the default value (32,767KB).

• Documents over 100 pages with a large amount of text may cause this problem. If the print speed decreases as each page is printed regardless of the number of pages, under [Advanced], reduce the value of [Available Memory(100 to 81920 KB):] to about "8,000KB". Doing this can increase the printing speed.

• If you want to set [Available Memory(100 to 81920 KB):] to a value greater than the default (32,767KB), check the [PS/PDF Memory Size] of the printer settings.

• In Web Interface, under [Printer Settings], [PS/PDF Menu], set [PS/PDF Memory Size] to a value greater than the value set in [Available Memory(100 to 81920 KB):].

• For details about settings on a Web Interface, see "Administrator Configuration", Printer Reference.

It takes a long time to complete a print job.

Printing will be slow if you are using the PCL5e driver to print a document with lots of graphics containing fill colors.

Change the page description language to PCLXL.

Images are printed in the wrong orientation.

The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same.

Using [Accessories] in the printing preferences properties dialog box, specify the orientation of the paper loaded in the paper tray. In the printing preferences properties dialog box, click the [Device Settings] tab, click [Settings...] in [Accessories], and then specify the paper orientation in the [Paper source tray settings:] menu.

Paper is fed out halfway through the printing, so that a single-page print job is printed across multiple pages, or an error report is printed.

The data transfer from the computer to the printer may be taking time.

If you are using this printer as a PCL printer, under [General Settings], [Basic Configuration], [Printer Features], set [Wait Timeout (Non-PS)] to "0" or a time longer than that currently specified.

If you are using this printer as a PostScript printer, under [Basic Configuration], [Printer Features], set the following two settings to "0" or a time longer than that currently specified:

• [Wait Timeout (Non-PS)] in [General Settings]

• [Wait Timeout (PS)] in [PS / PDF Menu]

If you specify "0" for the above settings to, the printer will continue to wait for data sent from the computer. If an unexpected problem occurs with the computer or network, it might be necessary to switch the printer's main power off and then back on to cancel data reception.

If you have specified values other than "0" in the above settings, set the [Wait Timeout (Non-PS)] setting to a longer time than the [Wait Timeout (PS)] setting.

For details about this function, see "Basic Configuration", Printer Reference.

A print instruction was issued from the computer, but printing did not start.

User Authentication may have been set.

Ask your administrator about the user code. To print, you must enter the user code through the printer driver. In the [Job Options] menu in the printing preferences properties dialog box, enter the user code in [Login user name:] in [User Authentication]. For details, see "Using User Authentication", Printer Reference.

The [Offline] was pressed to suspend printing, and the print job disappeared from the initial printer screen. However, the print job has not been canceled.

A print job cannot be canceled when the printer is offline.

After canceling a print job using the control panel or Web Interface, press [Online].

The [Job Reset] was pressed to cancel the print job, but the print job has not been canceled.

The machine is offline. A print job cannot be canceled when the printer is offline.

After canceling the print job, press [Online].

When using Windows 2000/ XP/ Vista/ 7 and Windows Server 2003/ 2003 R2/ 2008/ 2008 R2, optional components connected to the machine are not recognized.

Bidirectional communication is not working.

Set up optional devices on the Properties of the printer. See "Configuring Printer Options", Printer Reference.

When using Windows 2000/ XP/ Vista/ 7 and Windows Server 2003/ 2003 R2/ 2008/ 2008 R2, combined printing, booklet printing, or Auto Reduce / Enlarge printing does not come out as expected.

The correct application or printer driver settings are not made.

Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.

When using a printer driver-installed client computer to perform auto detection of network printers, some page description languages are not selectable.

The client computer might not have obtained the page description languages required by the virtual printer selected by queue name in the LPR setting.

• After the installation, click [Settings...] in [Printer Monitor/Page Description Language], and then select the page description language.

• Use the server's TCP/IP port settings to change the queue name in the LPR setting, and then change the printer's page description language by performing auto detection to discover the printer. Contact your network administrator.

PDF or DTP files do not print out properly.

PostScript is not selected as the page description language.

Change the page description language to PostScript. For details, see "Switching the Page Description Language", Printer Reference.

PDF files do not print out/cannot perform PDF direct print.

PDF files are password-protected.

To print password-protected PDF files, enter the password in the [PS / PDF Menu] or on Web Interface. For details, see "Printing a PDF File Directly" or [PS / PDF Menu] "Printer Features", Printer Reference.

PDF files do not print out/cannot perform PDF direct print.

PDF files cannot be printed if they are print-disabled in PDF file security setting.

Change the PDF file security setting.

PDF direct print produces strange or malformed characters.

Fonts were not embedded.

Embed fonts in the PDF file you want to print and then print.

White stripes appear on the OHP.

Fragments of paper are stuck to the OHP.

Use a dry cloth to wipe any paper fragments off the back of the OHP.

When specifying [Replace Sheet Settings] in the printing preferences properties dialog box, the message "Tray Command string too complex !" appears and printing is not possible.

The number of sheets specified for [Replace sheet:] has exceeded the maximum.

Reduce the number of specified sheets. Depending on the setting, the maximum number of sheets you can specify in [Replace sheet:] varies between 18 and 35.

The option settings specified in the printer driver's properties do not reflect the machine's actual configuration.

The option settings specified in the printer driver are incorrect.

Specify the correct option settings in the printer driver's properties. For details about the paper tray settings, see "Configuring Printer Options", Printer Reference.

When bidirectional communication is established with the M driver, the paper tray settings specified in the M driver do not change to match the paper tray settings specified on the machine.

The M driver's paper tray settings do not change automatically.

The M driver's paper tray settings must be changed manually. For details about the paper tray settings, see "Configuring Printer Options", Printer Reference.