Skip header
 

Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

Note

  • Before turning the main power off, see "Turning On/Off the Power", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

Message

Cause

Solution

“Adjusting the temperature of the binding glue.”

The binding glue is being heated.

Wait until the glue has reached the correct temperature for binding.

“Authentication has failed.”

The entered login user name or login password is not correct.

Inquire the user administrator for the correct login user name and login password.

“Authentication has failed.”

The machine cannot perform authentication.

Contact the administrator.

“Cannot connect with the wireless card. Turn the main power switch off, then check the card.”

  • The wireless LAN interface unit was not inserted when the machine was turned on.

  • The wireless LAN interface unit was pulled out after the machine turned on.

  • The settings are not updated although the unit is detected.

Turn off the machine, and check the wireless LAN interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative.

“Exceeded the maximum number of sheets possible for Ring Binding with the currently set binding ring combs. Printing will be stopped.”

The number of sheets is too large to be bound by the ring combs that are currently loaded in the ring binder.

Load ring combs that are big enough to bind the required number of sheets.

“Hardware Problem: Ethernet”

An error has occurred in the Ethernet board.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

“Hardware Problem: HDD”

An error has occurred in the hard disk drive.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

“Hardware Problem: Parallel I/F”

An error has occurred in the parallel interface board.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

“Hardware Problem: USB”

An error has occurred in the USB interface.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

“Hardware Problem: Wireless Board”

Access to the wireless board in which the wireless LAN or Bluetooth interface unit is inserted is possible, but an error was detected.

Turn off the machine, and check the wireless board is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative.

“Hardware Problem: Wireless Card”

  • The installed wireless LAN or Bluetooth card is not compatible with this machine.

  • An error has occurred in either the wireless LAN or Bluetooth card.

Turn off the machine, and check the wireless card. Then, turn the machine on again. If the message appears again, call your service representative.

“IPDS font error. Turn the main power switch off then on. Press [Reset IPDS Fonts] in Printer Features.”

An IPDS font error occurred.

Contact the machine administrator.

“Perfect Binding is not available with this number of sheets. Printing will be stopped.”

Perfect binding is not possible with the number of sheets that you have specified.

Perfect binding is not possible with the number of sheets that you have specified. See "Specifications for Perfect Binder GB5000 (Optional)", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

“Perfect Binding is not available with this paper size.”

Perfect binding cannot be used with the finishing size that you have specified.

Select a supported paper size. See "Specifications for Perfect Binder GB5000 (Optional)", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

“Problem: Printer Font Error”

An error has occurred in the font settings.

Contact your service representative.

“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”

You have tried to delete files without the authority to do so.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

“Ring Binding is not available with the selected position.”

Ring binding cannot be applied in the position that you have specified.

Select a supported binding position. See "Ring Binding", Printer ReferenceIllustration indicating instructions stored on a CD-ROM.

“Ring Binding is not available with this paper size.”

The Ring Binding function cannot be used with the specified paper size.

Select a supported paper size. See "Specifications for Ring Binder (Optional)", About This MachineIllustration indicating book format instructionsIllustration indicating instructions stored on a CD-ROM.

“The tray selected for other pages is the same as the one for Slip Sheets ([Designate]). Cannot print. Check the setting.”

The tray selected for other pages is the same as the one for slip sheets.

Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.

“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

“You do not have the privileges to use this function.”

The logged in user name does not have permission for the selected function.

Contact the administrator about the permission for the required function.