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Cleaning the Friction Pad and the Paper Feed Roller

If the friction pad or paper feed roller is dirty, a multi-feed or misfeed might occur. In this case, clean the friction pad and paper feed roller as follows:


  • Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.

  • Do not pull out the paper tray forcefully. If you do, the tray might fall and cause an injury.

  • Do not put your hands inside the printer when the input tray is removed. Some internal parts become hot and are a burn hazard.


  • Do not use chemical cleaner or organic solvent such as thinner or benzine.

1Turn off the power switch.

2Pull out the plug from the socket. Remove all the cables from the printer.

3Lift and pull Tray 1 carefully, and then pull it out with both hands.


Place the tray on a flat surface. When there is paper in the tray, remove paper.

4Wipe the friction pad with a damp cloth.


5Wipe the rubber part of the roller with a soft damp cloth. After that, wipe it with a dry cloth to remove the water.


6Push the metal plate down until it clicks into place to lock.


7Slide Tray 1 along the rails, and push it carefully all the way into the printer.


8Insert the plug of the power cord into the wall socket securely. Connect all the interface cables that were removed.

9Turn the power switch on.


  • If misfeeds or multi-feeds of paper occur after cleaning the friction pad, contact your sales or service representative.

  • If the optional paper feed unit is installed, clean its friction pad in the same way as the main friction pad.

  • Follow the same procedure to clean the paper feed roller of the optional paper feed unit.