Fax Problems

This section describes fax problems and possible solutions.

When an error code appears on the Activity Report/TX Report

The table below describes the meaning of error codes that appear under "Results" on the Activity Report or TX Report, and what to do when a particular error code appears.

"X" indicates a number in an error code that appear differently depending on a specific situation.

Error Code	Solution
1XXX11	An original has been jammed inside the ADF while sending a fax in Immediate Transmission mode. Remove jammed originals, and then place them again. See Removing Scanning Jams. Check the originals are suitable for scanning. See Placing Originals.
1XXX21	The line could not be connected correctly. Confirm that the telephone line is properly connected to the machine. Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company. If the problem persists, contact your sales or service representative.
1XXX22 to 1XXX23	Dial fails when trying to send faxes. Confirm that the fax number you dialed is correct. Confirm that the destination is a fax machine. Confirm that the line is not busy. You may need to insert a pause between dial digits. Press the [Pause/Redial] key after, for example, the area code. Confirm that [PBX Selection] under [Admin Settings] is set properly for your connection method to the telephone network. See Administrator Settings.
1XXX32 to 1XXX84	An error occurred while sending a fax. Confirm that the telephone line is properly connected to the machine. Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company. If the problem persists, contact your sales or service representative.
2XXX14	The machine was not able to print the received fax, or the machine's memory reached capacity while receiving a fax because the document was too large. The paper tray was empty. Load paper in the paper tray. See Loading Paper. The tray set for [Tray Use: Fax] under [Fax Settings] did not contain A4, Letter, or Legal size paper. Load valid size paper in the tray, and configure [Paper Size] under [Machine Settings] accordingly. A cover or tray was open. Close the cover or tray. There was a paper jam. Remove the jammed paper. See Removing Printing Jams. A print cartridge was empty. Replace the print cartridge. See Replacing Print Cartridges. The received fax was too large. Ask the sender to re-send the document in parts as several smaller individual faxes, or to send at a lower resolution.
2XXX32 to 2XXX84	An error occurred while receiving a fax. Confirm that the telephone line is properly connected to the machine. Disconnect the telephone line from the machine, and connect a standard telephone in its place. Confirm that you can make calls using the telephone. If you cannot make calls this way, contact your telephone company. If the problem persists, contact your sales or service representative.

When other problems occur

The table below describes how to troubleshoot problems that do not produce an error code.

Problem	Solution
Cannot send faxes.	See the solutions provided for errors 1XXX32 to 1XXX84 in the above table.
Cannot receive faxes.	See the solutions provided for errors 2XXX32 to 2XXX84 in the above table.
Cannot receive faxes even when sending them is possible.	A print cartridge is empty. Replace the print cartridge. See Replacing Print Cartridges. The paper tray is empty. Load paper in the paper tray. See Loading Paper. If fax reception mode is Manual mode, you must receive the fax manually. See Receiving a Fax.
Cannot print received faxes.	The paper tray is empty. Load paper in the paper tray. See Loading Paper. The paper tray does not contain paper of the right size. Load paper of the right size in the paper tray.
Faxes you sent appear spotty or dirty when received.	The exposure glass or ADF is dirty. See Cleaning. Before placing originals on the exposure glass, make sure that ink or correction fluid is dry.
A fax you sent appears blank when received.	The original was placed upside down. Place the original in the correct orientation. See Placing Originals.
The background of received images is dirty, or images from the rear side of the originals are visible.	Image density is too high. Adjust the image density. See Adjusting Image Density.
Dial fails when trying to send faxes.	See the solutions provided for errors 1XXX22 to 1XXX23 in the above table.