When You Cannot Send or Receive Fax Messages As Wanted

Both transmission and reception are impossible.

The modular cord may be disconnected.

Make sure the modular cord is correctly connected. See "Connecting the Machine to a Telephone Line and Telephone", Network and System Settings Guide

Both transmission and reception are impossible.

The terminal adaptor setting is incorrect.

Check the setting.

Document appears blank at the other end.

The original was placed upside down.

Place it correctly. See "Placing Originals", Facsimile Reference.

Transmission failed due to a "maximum email size" error.

The size of the Internet fax document exceeds the maximum email size specified on the machine.

Set [Maximum E-mail Size] under [E-mail Settings] to [Off], or set the maximum e-mail size to a larger value. Then, re-send the document. See "E-mail Settings", Facsimile Reference.

LAN-Fax Driver does not work.

The entered login user name, password, or driver encryption key is incorrect.

Check your login user name, password, or driver encryption key, and enter them correctly. Contact the administrator.

LAN-Fax Driver does not work.

A high security level is set by the extended security function.

Contact the administrator.

Cannot cancel a Memory Transmission.

The document is being scanned.

Press the [Clear/Stop] key. See "Canceling a Transmission", Facsimile Reference.

Cannot cancel a Memory Transmission.

The document is being sent or it is in standby.

Press the [Clear/Stop] key. See "Canceling a Transmission", Facsimile Reference.

Cannot cancel an Immediate Transmission.

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Press the [Clear/Stop] key. See "Canceling a Transmission", Facsimile Reference.

Cannot cancel Internet Fax transmission.

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Press the [Clear/Stop] key. See "Canceling a Transmission", Facsimile Reference.

Canceling Internet Fax transmission is possible only during scanning. It is impossible during communication.

Although a group specification was set for the following, reception was not possible.

Forwarding, Forwarding of Special Sender, Email TX Result, routing email received via SMTP.

The number of specified destinations exceeds the maximum number that can be specified as a group.

A maximum of 100 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group, transmission is canceled but an error message does not appear. See "Registering Names to a Group", Network and System Settings Guide.

The machine failed to print received fax documents.

If this happened when the Receive File indicator was lit, the paper or toner might have run out, making printing impossible.

• Load paper into the paper tray.

• Add toner.

See "Substitute Reception", Facsimile Reference.

The machine failed to print received fax documents.

When the Load Paper indicator is lit.

Load paper into the paper tray. See "Loading Paper", About This Machine.

Reception is impossible, but transmission is

possible.

The toner has run out.

Replace the toner bottle. See "Replacing Toner", About This Machine.

Reception is possible, but transmission is impossible.

The terminal adaptor setting is incorrect.

Check the setting.

Transmission is possible, but reception is impossible.

The terminal adaptor setting is incorrect.

Check the setting.

Print is slanted.

The tray's side fences may not be locked.

Check the side fences are locked. See "Changing the Paper Size", About This Machine.

Print is slanted.

The paper is fed in at a slant.

Load the paper correctly. See "Loading Paper", About This Machine.

Print is slanted.

The machine's cover is open.

Make sure the right and lower right covers are properly closed.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray.

Misfeeds occur frequently.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Misfeeds occur frequently.

The paper is too thick or too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Misfeeds occur frequently.

The copy paper is wrinkled or has been folded/creased.

Use recommended paper only and be sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types" and "Paper Storage", About This Machine.

Copy paper becomes creased.

Printed paper is being used.

Do not load sheets that have already been copied or printed onto by another machine.

Copy paper becomes creased.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine.

Copy paper becomes creased.

The paper is too thin.

Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Printed images contain blots or are patchy.

The machine is not on a level surface.

The machine must be placed on a stable and level surface.

Check the environment of location to select an appropriate location. See "Where to Put Your Machine", About This Machine.

Printed images contain blots or are patchy.

The paper is creased, curled, or has blemishes.

Straighten the paper if curled. Replace it if wrinkled or damaged. See "Recommended Paper Sizes and Types" and "Unusable Paper", About This Machine.

The image is too dark or too light.

The correct paper type settings are not made.

Check the paper loaded on the paper tray or bypass tray matches the paper type set on the display panel. See "Recommended Paper Sizes and Types", About This Machine.

The image is too dark or too light.

Using toner bottles not recommended by the supplier or refilling the toner bottle may degrade the print quality or cause a malfunction.

Use only toner bottles recommended by the supplier.

Background of received images appears dirty. Images from the back of the page appear.

Image density is too dark.

Adjust scan density. See "Image Density (Contrast)", Facsimile Reference.

Printed or sent images are spotty.

The exposure glass or ADF is dirty.

Clean them. See "Maintaining Your Machine", About This Machine.

Received image is too light.

When using moist, rough, or processed paper, areas of print may not be fully reproduced.

Only use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

Received image is too light.

The paper is damp.

Use paper that has been stored in the recommended temperature and humidity condition. See "Recommended Paper Sizes and Types" and "Unusable Paper", About This Machine.

Received image is too light.

• The image density has been set too low.

• The original of the transmitted fax was printed on paper that is too thin.

• Increase the scanning density. See "Image Density (Contrast)", Facsimile Reference.

• Ask the sender to reprint the original on thicker paper and fax it again.

Received image is too light.

When the Add Toner indicator is lit, toner is beginning to run out.

Replace the toner bottle soon. See "Replacing Toner", About This Machine.

Other fax machine's name is not correctly printed or displayed.

When a destination is programmed in the Address Book using SmartDeviceMonitor for Admin or Web Image Monitor, in some languages, the programmed destination may not be printed or displayed correctly.

Use ASCII characters (for example: a-z, 0- 9).

All fax documents stored in memory have been lost. Those documents include ones stored through Memory

Transmission/Reception, Memory Lock, and Substitute Reception.

All fax documents are lost from memory if the machine remains unpowered for approximately 12 hours or longer.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Memory Lock or Substitute Reception have been lost, ask the senders to resend the documents. See Turning Off the Main Power / In the Event of Power Failure.

The following functions are not available: Forwarding, routing email received via SMTP.

This function is made unavailable by the enhanced security function.

Contact the administrator.