When S/MIME Cannot Be Used

This section describes likely causes of and possible solutions for S/MIME-related problems.

Problem	Cause	Solution
If several destinations are selected for the broadcasting sequence, the data is sent over twice.	Encrypted e-mails are sent to the destinations for which S/MIME authentication is set, and plain text e-mails are sent to the destinations for which S/MIME authentication is not set.	Make sure S/MIME-authentication destinations are separate from plain text destinations. Contact the administrator for details about destination settings.
When putting a signature on an e-mail using S/MIME, an e-mail address for "Sender" is not set for "From".	When S/MIME is applied, the administrator appears in the "From" field, and the sender appears in the "Reply-to" field.	Contact the administrator.
Scanning cannot be completed when if S/MIME has been specified.	Insufficient memory.	If S/MIME has been specified, minimize the file size by, for instance, reducing the scan resolution or the number of pages per scan job.

Problem

Cause

Solution

If several destinations are selected for the broadcasting sequence, the data is sent over twice.

Encrypted e-mails are sent to the destinations for which S/MIME authentication is set, and plain text e-mails are sent to the destinations for which S/MIME authentication is not set.

Make sure S/MIME-authentication destinations are separate from plain text destinations.

Contact the administrator for details about destination settings.

When putting a signature on an e-mail using S/MIME, an e-mail address for "Sender" is not set for "From".

When S/MIME is applied, the administrator appears in the "From" field, and the sender appears in the "Reply-to" field.

Contact the administrator.

Scanning cannot be completed when if S/MIME has been specified.

Insufficient memory.

If S/MIME has been specified, minimize the file size by, for instance, reducing the scan resolution or the number of pages per scan job.

Using S/MIME makes e-mail larger than when not using S/MIME.