Messages Displayed on the Control Panel When Using the Scanner Function

“Authentication failed.”

The entered login user name or password is incorrect.

Check the login user name and password. The machine is unable to authenticate. Contact the administrator.

“Cannot communicate with PC. Contact the administrator.”

WSD (Device) protocol or WSD (Scanner) protocol is disabled.

Use IPv4 or IPv6, located in [Configuration] in Web Image Monitor, to enable [WSD (Device)] and [WSD (Scanner)].

“Cannot enter manually more than nnn destinations.”

(A figure is placed at nnn.)

The e-mail has too many (nnn or more) destinations.

Split the destinations into two or more groups.

“Cannot specify more than 100 destinations.”

The e-mail has too many (100 or more) destinations.

Split the destinations into two or more groups.

“Cannot start scanning because communication was failed.”

While a file was being sent, a network error occurred and the file could not be sent correctly.

If the same message appears again after scanning again, the cause could be a mixed network, or else network settings were changed during WSD scanner transmission. Check with your system administrator.

“Cannot start scanning. Check the setting(s) on the PC.”

The Scan Profile might be incorrectly configured.

Check the Scan Profile configuration.

“Cannot write on memory device because remain. space is insufficient.”

The memory device is insufficient and scan data cannot be saved.

Replace the memory device.

“Cannot write on memory device because the device is write-protected.”

The memory device is write protected.

Unlock the write-protection on the memory device.

“Cannot write on memory device. Check memory device and machine sett.”

The memory device is faulty, or the file name contains a character that cannot be used.

• Check to see if the memory device is defective.

• Check the memory device. It might be unformatted, or its format might be incompatible with this machine.

• Check the file name set at the time of scanning. For details on the characters that can be used in file names, see "Values of Various Set Items for Transmission/Delivery Function", Scanner Reference. Check with your system administrator.

“Check the resolution and reset nnn original(s).”

(A figure is placed at nnn.)

The scanned original exceeded maximum data capacity.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See "Relationship between Resolution and Scan Size", Scanner Reference.

“Communicating...”

Data is being prepared for sending to a client computer.

Wait until the data has been sent. This message might reappear if the machine is operating on a mixed network or if changes were made to network settings during WSD scanning transmission. Check with your system administrator.

“Connection has failed. Check settings and check Scanned File Status.”

The correct network settings are not made.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

“Connection with LDAP server has failed. Check the server status.”

A network error has occurred and connection has failed.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See "Administrator Tools", Network and System Settings Guide.

“Dest. authentication failed. Check settings and check Scanned File Status.”

The entered user name or password was invalid.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

“Destination list has been updated. Selected destinations/ sender will be cleared.”

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

Specify the destination or sender's name again.

“Invalid certificates or no S/MIME certificates were found.”

The destination's S/MIME certificates are invalid or cannot be found.

Contact the administrator.

“Entered protection code for dest. is incorrect. Please re-enter.”

The correct protection code was not entered.

Make sure the protection code is correct, and then enter it again. See "Registering a Protection Code", Network and System Settings Guide.

“Exceeded max. data capacity Check resolution and Start.”

The scanned data exceeded maximum data capacity.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See "Relationship between Resolution and Scan Size", Scanner Reference.

“Exceeded max. Email size. Sending E-mail has been cancelled.”

The maximum e-mail size has been exceeded.

• Increase the size of [Max. E-mail Size].

• Set [Divide & Send E-mail] to [On (per page)] or [On (per max. size)]. See "Send Settings", Scanner Reference.

“Exceeded max. memory capacity. Do you want to send the scanned data?”

The memory is full.

Specify whether to use the data or not.

“Exceeded max.memory capa. Scanning will be cancelled. Scanned data will be cleared.”

The memory is full.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution.

• Delete unneeded stored files.

“Exceeded max. number of alphanumeric characters.”

The correct protection code was not entered.

Make sure the protection code is correct, and then enter it again. See "Registering a Protection Code", Network and System Settings Guide.

“Exceeded max. number of search results which can be displayed. Max.: nnn”

(A figure is placed at nnn.)

Search results have exceeded the max. displayable number.

Search again after changing the search conditions.

“Exceeded max. page capacity. Do you want to send the scanned data?”

The number of scanned pages exceeded maximum page capacity.

Select whether to send the data so far.

“Exceeded max. pg. per file. Press [Write] to wrt. scanned data to mem. device. Or press [Cancel] to delete.”

The scan could not be completed because the maximum number of pages that can be scanned by this machine was exceeded during writing to the Memory device.

Reduce the number of documents to be written to the memory device and try again.

“LDAP server auth. has failed. Check the settings.”

The user name and password differ from those set for LDAP server authentication.

Make settings correctly for the user name and the password for LDAP server authentication.

“LDAP server search timed out. Check the server status.”

A network error has occurred and connection has failed.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See "Administrator Tools", Network and System Settings Guide.

“Memory device error. Check the memory device.”

A non-writable medium is being used.

Use a different medium.

“Memory device not detected. Insert the device.”

There is no memory device inserted.

Insert a memory device, or check to see whether the memory device is properly inserted in the media slot.

“Memory is full. Press [Write] to write current scanned data to memory device. Or press [Cancel] to delete.”

The scan could not be completed because there was insufficient memory at the time of saving to the memory device.

Select whether or not to save the scanned document to the memory device.

“No valid dest. lists. Check the settings or the server status.”

The authentic settings for the delivery server are incorrect.

Check that the delivery server is on and the authentic settings for the delivery server are correct.

“Now loading WSD... Please wait.”

WSD scanner function is being prepared.

Wait a while.

“Only one memory device can be used in one time.”

Only one memory device can be connected at a time.

Insert one memory device only in the media slot.

“Only one memory device can be used in one time. Remove all other media to resume writing.”

Another memory device was inserted while the following message was displayed: “Clear/Stop key was pressed. Do you want to stop scanning?”

Remove the extra memory device. Only one memory device can be inserted at a time.

“Original is being scanned by another function.”

The machine is using another function such as copying.

Retry scanning after the operation with the other function is completed.

“Out of paper. Set XX paper on the tray.”

("XX" indicate paper size.)

No paper is loaded in the specified paper tray.

Load paper of a size that is listed in the message.

“Sender's name is not selected. Specify sender's name.”

The sender's name was not specified.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

“Sending failed. Check settings and check Scanned File Status.”

While a file was being sent, a network error occurred and the file could not be sent correctly.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator.

Press the [Job Information] key to display the transmission results, and then check which job has not been sent. See "Confirmation Displays", Scanner Reference.

“Sending has failed. Press Job Information key to check the status.”

Sending has failed. Press the [Job Information] key to check the status.

Try the operation once more. If the message is still shown, the network may be crowded. Contact your network administrator.

Use the Job Information screen to check for the file where the problem occurred. See "Confirmation Displays", Scanner Reference.

“SMTP authent. E-mail address and Administrator E-mail address mismatch.”

The SMTP authentication e-mail address and the administrator's e-mail address do not match.

Contact the administrator.

“Some destinations cannot receive encrypted files. Sending to these destinations may be unsafe.”

If you have selected multiple destinations including destinations for which encryption has not been configured, e-mail sent to those destinations will not be encrypted even if you specify encryption.

Using Web Image Monitor, check the file encryption settings for all destinations.

“Some destinations will receive automatically encrypted files. All files sent to these destinations will be encrypted.”

If you have selected multiple destinations including destinations for which encryption has been configured, e-mail sent to such destinations will be automatically encrypted.

Using Web Image Monitor, check the file encryption settings for all destinations.

“Some page(s) are near blank. To cancel, press Stop.”

The first page of the document is almost blank, when using the Blank Page Detect function.

The original's blank side might have been scanned, when using the Blank Page Detect function. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Scan Settings", Scanner Reference.

“Specified group contains some invalid dest. Do you want to select only valid dest.?”

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

“The number of destination folders selectable in one time is limited to 32.”

The maximum number of destination folders that can be selected at one time has been exceeded.

Select 32 or fewer destination folders.

“Updating destination list has failed. Try again?”

A network error has occurred.

Check whether the server is connected.

“Updating destination list. Reselect destination(s) or sender's name later.”

The destination list is being updated.

If a destination or sender's name was already selected, re-select it after this message disappears.

“You do not have privileges to use this function.”

Privileges to use this function.

Contact the administrator.