When S/MIME Cannot Be Used
This section describes likely causes of and possible solutions for S/MIME-related problems.
Problem |
Cause |
Solution |
|---|---|---|
If several destinations are selected for the broadcasting sequence, the data is sent over twice. |
Encrypted e-mails are sent to the destinations for which S/MIME authentication is set, and plain text e-mails are sent to the destinations for which S/MIME authentication is not set. |
Make sure S/MIME-authentication destinations are separate from plain text destinations. Contact the administrator for details about destination settings. |
When putting a signature on an e-mail using S/MIME, an e-mail address for "Sender" is not set for "From". |
When S/MIME is applied, the administrator appears in the "From" field, and the sender appears in the "Reply-to" field. |
Contact the administrator. |
Scanning cannot be completed when if S/MIME has been specified. |
Insufficient memory. |
If S/MIME has been specified, minimize the file size by, for instance, reducing the scan resolution or the number of pages per scan job. |
Using S/MIME makes e-mail larger than when not using S/MIME.
