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Messages Displayed When Using the Facsimile Function

This section describes the machine's main messages. If other messages appear, follow their instructions.

Message	Cause	Solution
`“Authentication failed.”`	Wrong login user name or password.	Confirm correct login user name or password.
`“Authentication failed.”`	Authentication is not possible from this machine.	Contact the administrator.
`“Cannot send fax as scanner is in use by another function.”`	The machine is scanning an original under another function.	Before sending the fax, cancel the current scan job under the other function. To do this, press the [Clear/Stop] key on the control panel to display the message `“Clear/Stop key was pressed. Stop scanning?”`, and then press [Stop].
`“Check whether there are any network problems.”` [13-10]	The alias telephone number you entered is already registered on the gatekeeper by another device.	In [Fax Features], under [IP-Fax Settings], select [H.323 Settings], and then check the alias telephone number is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the network administrator.
`“Check whether there are any network problems.”` [13-11]	Cannot access gatekeeper.	In [Fax Features], under [IP-Fax Settings], select [H.323 Settings], and then check "Gatekeeper Address" is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the network administrator.
`“Check whether there are any network problems.”` [13-17]	Registering of user name is rejected by SIP server.	In [Fax Features], under [IP-Fax Settings], select [SIP Settings], and then check "SIP Server IP Address" and "SIP User Name" are correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the network administrator.
`“Check whether there are any network problems.”` [13-18]	Cannot access SIP server.	In [Fax Features], under [IP-Fax Settings], select [SIP Settings], and then check "SIP Server IP Address" is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the network administrator.
`“Check whether there are any network problems.”` [13-24]	The password registered for the SIP server is not the same as the password registered for this machine.	Contact the administrator.
`“Check whether there are any network problems.”` [13-25]	In [Effective Protocol], the IP address is not enabled, or an incorrect IP address has been registered.	In [System Settings], under [Interface Settings], select [Network], and then check "IPv4" is programmed to "Active" in [Effective Protocol]. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. In [System Settings], under [Interface Settings], select [Network], and then check the IP address is correctly programmed in [Machine IPv4 Address]. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the administrator.
`“Check whether there are any network problems.”` [13-26]	The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered.	In [System Settings], under [Interface Settings], select [Network], and then check the IP address is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact the administrator.
`“Check whether there are any network problems.”` [14-01]	Cannot find the DNS server, SMTP server or folder for forwarding.	In [System Settings], under [Interface Settings], select [Network], and then check the DNS server is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. In [System Settings], under [Interface Settings], select [Network], and then check the host name or IP address of the SMTP server is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. In [System Settings], under [File Transfer], select [SMTP Server], and then check "Server Name" or "Port No." is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Check that the folder for transfer is correctly specified. Check that the computer in which the folder for transfer is specified is operating correctly. Check that the LAN cable is correctly connected to the machine. Check the network connection and radio wave status. Contact your network administrator.
`“Check whether there are any network problems.”` [14-09]	E-mail transmission was refused by SMTP authentication, POP before SMTP authentication or login authentication of the computer in which the folder for forwarding is specified.	In [System Settings], under [File Transfer], select [SMTP Authentication], [POP before SMTP], or [Fax E-mail Account], and then check that "User Name" and "Password" are correctly programmed. See "File Transfer", Network and System Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Check that the user name and password of the E-mail Account are correctly programmed from [File Transfer] under [System Settings]. See "File Transfer", Network and System Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed. Check that the folder for forwarding is correctly specified. Check that the computer in which the folder for forwarding is specified is correctly operated. Contact your network administrator.
`“Check whether there are any network problems.”` [14-33]	Neither the machine's nor the administrator's e-mail address is registered.	In [System Settings], under [File Transfer], select [Fax E-mail Account], and then check that "Email Address" is correctly programmed. See "File Transfer", Network and System Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact your network administrator.
`“Check whether there are any network problems.”` [15-01]	No POP3/IMAP4 server address is programmed.	In [System Settings], under [File Transfer], select [POP3/IMAP4 Settings], and then check "Server Name" is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact your network administrator.
`“Check whether there are any network problems.”` [15-02]	Cannot log on to the POP3/IMAP4 server.	In [System Settings], under [File Transfer], select [Fax E-mail Account], and then check that "User Name" and "Password" are correctly programmed. See "File Transfer", Network and System Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact your network administrator.
`“Check whether there are any network problems.”` [15-03]	No machine e-mail address is programmed.	In [System Settings], under [File Transfer], select [Fax E-mail Account], and then check that "User Name" and "Password" are correctly programmed. See "File Transfer", Network and System Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact your network administrator.
`“Check whether there are any network problems.”` [15-11]	Cannot find the DNS server or POP3/IMAP4 server.	In [System Settings], under [Interface Settings], check the IP address of the DNS Server is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. In [System Settings], under [File Transfer], select [Reception Protocol], and then check the reception protocol is correctly programmed. You can also use the Web Image Monitor. See the Web Image Monitor's Help. In [System Settings], under [File Transfer], select [POP3/IMAP4 Settings], and then check "Server Name" is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. In [System Settings], under [File Transfer], select [E-mail Communication Port], and then check the port number of the POP3/IMAP4 server is correctly programmed. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Check the network connection and radio wave status. Check that the LAN cable is correctly connected to the machine. Contact your network administrator.
`“Check whether there are any network problems.”` [15-12]	Cannot log on to the POP3/IMAP4 server.	In [System Settings], under [File Transfer], select [Fax E-mail Account], and then check that "User Name" and "Password" are correctly programmed. See "File Transfer", Network and System Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. In [System Settings], under [File Transfer], check that the user name and password for POP before SMTP authentication are correctly programmed. See "File Transfer", Network and System Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help. Contact your network administrator.
`“Connection with LDAP server has failed. Check the server status.”`	A network error has occurred and connection has failed.	Try the operation once more. If the message is still shown, the network may be crowded. In [System Settings], under [Administrator Tools], check the settings of LDAP server. For details, see "Programming the LDAP server", Network and System Settings Guide
`“Error occurred, and trans. was cancelled.”`	A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example, noise or cross talk).	Press [Exit], and then resend the pages that have not been sent. If the error reoccurs frequently, contact your service representative.
`“Exceeded max. number of search results which can be displayed. Max.: nnn”` (A figure is placed at n.)	The number of search results has exceeded the maximum number of items that can be displayed.	Search again after changing the search conditions.
`“ Func. Problems”` `“Data will be initialized.”`	There is a problem with the fax.	Record the code number shown in the display and contact your service representative. Other functions can be used.
`“LDAP server auth. has failed. Check the settings.”`	The entered user name or password does not match that specified for LDAP server authentication.	Make settings correctly for the user name and the password for LDAP server authentication.
`“LDAP server search timed out. Check the server status.”`	A network error has occurred and connection has failed.	Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Settings]. See "Administrator Tools", Network and System Settings Guide.
`“Memory is full. Scanning will be stopped and only scanned page(s) will be stored.”`	The memory is full.	If you press [Exit], the machine returns to standby mode and starts transmitting the pages that have been stored.
`“Put original back, check it and press Start key.”`	Original jammed during Memory Transmission.	Place originals that have not been scanned on the exposure glass or ADF again.
`“Sender has not been specified.”`	The sender has not been specified.	A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.
`“Settings have been updated. The selected dest./functions have been cancelled.”`	The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.	Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
`“Some page(s) are near blank. To cancel, press the Stop.”`	The first page of the document is almost blank.	The original's blank side might have been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Sheet", Facsimile Reference.
`“Some page(s) are near blank.”`	The first page of the document is almost blank.	The original's blank side might have been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Sheet", Facsimile Reference.
`“Specified group contains some invalid dest. Do you want to select only valid dest.?”`	The specified group contains some destinations for sending by e-mail.	To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen.
`“Updating the settings...Re-select dest./functions after update finishes.”`	The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor.	Wait with the main power switch on. The machine will enter standby mode after it exits from RDS mode.
`“You do not have a privilege to use this function.”`	Use of this function is restricted.	Contact the administrator.

If “Check whether there are any network problems.” appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Facsimile] key no longer lights. For details about how to do this, see "Parameter Settings", Facsimile Reference. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter.
If the paper tray runs out of paper, “Out of paper. Load paper.” appears on the display, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Facsimile Reference.