Printer Does Not Print

Is the power on?

Confirm that the cable is securely plugged into both the power outlet and the printer.

Turn on the power.

Does the Alert indicator stay red?

If so, check the error message on the display and take the required action.

For details, see Error and Status Messages Appears on the Control Panel.

Is paper loaded?

Load paper into the paper tray or onto the bypass tray.

For details, see Loading Paper.

Can you print a configuration page?

If you cannot print a configuration page, it probably indicates a printer malfunction. Contact your sales or service representative.

For details, see "Test Printing", Quick Installation Guide.

Is the interface cable connected securely to the printer and the computer?

Connect the interface cable securely. If it has a fastener, fasten it securely as well.

Are you using the correct interface cable?

The type of interface cable you should use depends on the computer you use. Be sure to use the correct one.

If the cable is damaged or worn, replace it with a new one.

For details, see Specifications.

Is the Data In indicator blinking or lit after starting the print job?

If not blinking or lit, the data is not being sent to the printer.

If the printer is connected to the computer using the interface cable

Check the port connection setting is correct. For details about checking the port connection, see Checking the Port Connection.

Network Connection

Contact your network administrator.

How is the signal strength when using the wireless LAN?

802.11 Ad hoc Mode

Either move to a location where the signal is good, or remove obstructions.

Infrastructure Mode

Check the signal status in the [Wireless LAN] menu on the control panel. If the signal is poor, either move to a location where it is good, or remove obstructions.

How is the signal strength when using Bluetooth ?

Try the following:

Check the Bluetooth interface unit is installed properly.
Check there are no obstructions between computer, printer and other devices.
Change the location of the computer.
Change the location of the printer.

When you use the optional Bluetooth interface unit.

SPP

Make sure the printer you want to use appears in the 3Com Bluetooth Connection Manager.
Make sure "Bluetooth Serial Client (COMx)" appears under Client Ports in the 3Com Bluetooth Connection Manager.
Restart the computer, this printer, and the other devices.
Make sure no wireless LAN or other Bluetooth devices are in use.
- Interference may occur with the Wireless LAN interface board. Such interference may affect the transmission speed and other functions.
Transmissions between computers, other devices, and this printer can be blocked by obstructions. Move this printer, computers, and other devices, if necessary.

HCRP, BIP

Restart the computer, this printer, and other devices.
Make sure no Wireless LAN or other Bluetooth devices are in use.
- Interference may occur with the Wireless LAN interface board. Such interference may affect the transmission speed and other functions.
Transmissions between computers, other devices, and this printer can be blocked by obstructions. Move this printer, computers and other devices, if necessary.

If printing still does not start, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.