Additional Troubleshooting

If the printer is still not operating satisfactorily after attempting the flowing solutions, contact your sales or service representative. Consult with the store where the printer was purchased for information about the location of sales or service representatives.

Strange noise is heard.

If a supply was recently replaced or an option attached in the area the strange noise is coming from, check the supply or option is properly attached. If the strange noise persists, contact your sales or service representative.

No e-mail is received when an Alert occurs, and after resolving an Alert.

Confirm [Auto Email Notify] is active in the [System] Menu on the Control Panel. See “System Menu”, Software Guide.
Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the following settings in [Auto E-mail Notification]:
- Device E-mail Address
- Groups to Notify
- Select Groups/Items to Notify
For details about the settings, see Web Image Monitor Help.
Access the printer through the Web browser, log on as an Administrator on the Web Image Monitor, and then confirm the settings of the SMTP server in [E-mail]. For details about the settings, see Web Image Monitor Help.
When the power is turned off before the e-mail is transmitted, the e-mail will not be received.
Check the e-mail address set for the destination. Confirm the printer's operation history using the Web Image Monitor's System Log menu in [Network]. If the e-mail was sent but not received, it is possible the destination was incorrect. Also check the information concerning error mail from the e-mail server.
The setting for [Auto Email Notify] on the System Menu was changed from [Off] to [On], but e-mail is not arriving.
After changing the setting, turn the main unit's power off and then back on again.

Error notification e-mail was received, but no error-solved e-mail is received.

Check e-mail is set for sending using the Web Image Monitor's [Auto E-mail Notification] at the time the error was fixed. You must click the [Edit] button of [Detailed Settings of Each Item] in [Auto E-mail Notification], and set [Notify when error:] to [Occurs & Fixed] on the displayed screen.
For details about the settings, see Web Image Monitor Help.

Alert Resolving is set for sending e-mail, but no Alert-resolved e-mail is sent.

If the power of the main unit is turned off after an Alert occurs, the Alert is resolved during the time the power is off: no Alert-resolved e-mail is sent.

Alert Occurrence and Alert Resolving are set for sending e-mail, but while no Alert Occurrence mail is received, Alert-resolved e-mail is received.

Alert-notification e-mail is not sent if the problem is resolved before sending. However, an Alert-resolved e-mail is sent.

Alert-notification level was changed, and e-mail stopped arriving.

If an Alert-notification e-mail, set with the earlier notification level, arrives, later e-mail will not be sent, even if the notification level is changed after.

When no date information is included in sent e-mail, the mail server has a malfunction.

Configure the setting for obtaining time information from the SNTP server. Refer to the Web Image Monitor's Help to the settings.