Printer Function Error Messages

The multi bypass tray has not been installed correctly.

Reset the multi bypass tray correctly.

See Detaching and Reattaching the Multi Bypass Tray (Optional).

Check whether the size of paper loaded in the paper tray is correct.

A mechanical error has occurred. Switch the machine off and then on. If the message reappears, contact your sales or service representative.

Paper has jammed in Tray 1.

Remove the jammed paper and then press [Yes] key. See Removing Paper Jammed in the Paper Tray (Tray 1).

Paper has jammed in Tray 2.

Remove the jammed paper and then press [Yes] key. See Removing Paper Jammed in the Optional Tray (Tray 2 (Optional)).

The type of loaded paper does not match the specified paper type. Load paper of the correct type in the tray.

The size of the loaded paper does not match that specified in [Tray Paper Setting].

Load paper of the correct size.

Paper has jammed in the BypssTray.

Remove the jammed paper and then press [Yes] key. See Removing Paper Jammed in the Multi Bypass Tray (optional).

Paper has jammed in the Guide Board.

Remove the jammed paper. See Removing Paper Jammed around the Guide Board.

Paper has jammed in the duplex unit.

Remove the jammed paper. See Removing Paper Jammed in the Duplex Unit.

Paper has jammed in the scanner unit.

Remove the jammed paper.

The duplex unit has not been installed correctly.

Reset the duplex unit correctly. See Duplex Unit Not Detected.

The scanner unit is open.

Close the scanner unit. See Cover Open.

The duplex unit is not installed correctly.

Reinstall the duplex unit correctly. See Duplex Unit Not Detected.

The guide board is open.

Close the guide board.

The machine cannot print because its internal temperature is too high.

See Out of Printable Temperature Range.

The duplex unit cover is open.

Close the duplex unit cover. See Cover Open.

The ink collector unit is almost full. Make sure you have a new ink collector on hand.

A non-genuine print cartridge is installed.

Use of refilled or non-genuine print cartridges can result in degraded print quality and malfunctions. Use genuine cartridges only.

See Recommended Consumables.

The ink collector unit is full. Replace the ink collector unit.

The ink collector unit is not installed correctly. Install the ink collector unit correctly.

See Ink Collector Unit Not Detected.

The ink in the indicated print cartridge has run out.

Replace the indicated print cartridge. See Replacing a Print Cartridge.

The internal unit is almost full.

If the message reappears, contact your sales or service representative.

The machine cannot print because its internal temperature is too low.

See Out of Printable Temperature Range.

Memory reached capacity.

The machine stops printing. Reduce the number of copies and try printing again.

No print cartridge is installed, or it is not installed correctly.

Install the print cartridge correctly. See Cover Open / Print Cartridge(s) Not Detected.

The ink runs out. Change the print cartridge. See Replacing a Print Cartridge.

The printer is printing.

The machine is too hot or cold at start-up.

See Out of Printable Temperature Range.

Paper of the required type or size is unavailable. Load suitable paper, and then press the [Form Feed/Head-Cleaning] key. To cancel a print job, press the [Clear/Stop] key.

See Paper Size and Type Mismatch (Tray 1).

See Paper Size and Type Mismatch (Tray 2).

See Paper Size and Type Mismatch (Multi Bypass Tray)

See Paper Size and Type Mismatch (Auto Tray Select).

The right front cover is open. Close the print cartridge cover.

See Cover Open / Print Cartridge(s) Not Detected.

The installed print cartridge has run out of ink.

Printing cannot be performed. Replace the Print cartridge.

The printer is cleaning or flushing its print head. Wait a moment.

The selected tray has run out of paper. Reload the tray.

See No Paper/Tray Not Detected (Tray 1), No Paper/Tray Not Detected (Tray 2).