De-condensation
If the “ERR (993) Power Off On / Call Service if error reoccurs” message appears, there might be condensation inside the printer. You can dry the printer's interior by performing the de-condensation procedure.
Press the [Menu] key.
Press the [
] or [
] key to display [Maintenance], and then press the [#Enter] key.
| Menu: Maintenance |
Press the [] or [] key to display [De-condensation], and then press the [#Enter] key.
| Maintenance: De-condensation |
Three sheets are fed through the printer without anything being printed on them.
Switch the printer off and then back on again.
If the error message does not reappear, the printer's interior has fully dried.
If the error persists, switch the printer off, leave it for an hour, and switch it back on. If this does not solve the problem, contact your sales or service representative.
If the paper is smeared with ink after being ejected, contact your sales or service representative.
