If You Have Problems Using the Scanner Function

This section explains causes and remedies when scan results are not as expected.

The machine does not start scanning.

The ADF or ADF cover is open.

If the ADF or ADF cover is open, You cannot scan by ADF. Close ADF, or ADF cover.

The scanned image is dirty.

The exposure glass, scanning glass, or ADF is dirty.

Clean these parts. See Cleaning.

The image is distorted or out of position.

The original was not pressed flat against the exposure glass.

Make sure that the original is pressed flat against the exposure glass.

The scanned image is upside down.

The original was placed upside down.

Place the original in the correct orientation. See, Setting and Placing Originals.

No image results from scanning.

The original was placed with the front and back reversed.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, the side to be scanned must face up. See, Setting and Placing Originals.

The printed image is partly cut off.

If [Same as original size] in the printer properties dialog box is selected for printing an image received by Scan to E-mail or Scan to FTP, the machine might detect the size of the image as custom size.

If this happens, specify the paper size in [Printout paper size:] or select the [Reduce automatically to fit A4] or [Reduce automatically to fit Letter] check box in the printer properties dialog box.