Checking Your Computer Environment

Check the system requirements for installing the software.

Quick Install for USB
The CD-ROM may not be inserted properly.	Check that the “Drivers, Manual & Utilities” CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly.
The power cord or USB cable may not be properly connected.	Check that the power cord and USB cable are properly connected and not damaged.
The operating system is incompatible. There is insufficient hard disk space.	Check that the computer's operating system is fully compatible with this machine. See “Checking the Computer and Installation Area”, Quick Installation Guide.
Other applications are not closed.	When installing software, quit all other applications. Installation may be disrupted if other applications are open. Also, quit any anti-virus applications that are running.
Windows made USB settings automatically.	Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a yellow [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Deleting Devices.
The machine is turned on before installation.	Switch the machine off and then on, and then try Quick Install for USB again.
Windows NT 4.0 is running.	Windows NT 4.0 do not support USB connection with the machine. Connect the machine via a network in this case. [Quick Install for USB] is unavailable. [LAN-Fax Driver for Network] is unavailable. Configure the machine as a shared network machine. For details about network printer settings, see “Sharing the Printer”.
The USB connection does not work.	Switch the machine off, unplug the USB cable from the machine, launch [Quick Install for USB] again, and then switch the machine on when the dialog box confirming software installation appears. If this does not solve the problem, press the [Menu] key, and then change [USB Speed] in [Host I/F Settings] from [Auto] to [Full Speed]. Then, uninstall the software, delete the device, and launch [Quick Install for USB] again.
An error occurs during software installation.	If an error occurs because the machine is detected as an unidentified device, follow the instructions under “The USB connection does not work”. If this does not solve the problem, do the following: First reboot Windows. Then, on the [Start] menu, select [Settings], and then select [Control Panel]. Double-click the System icon, and then on the [Hardware] tab, click [Device Manager]. Under [Other Devices], select the printer, and then open its properties dialog box. On the [General] tab, click [Reinstall Driver] to reinstall the software.

Quick Install for Network
The CD-ROM may not be inserted properly.	Check that the “Drivers, Manual & Utilities” CD-ROM is inserted properly. Check also that it is not damaged and the CD-ROM drive is working properly.
The power cord or Ethernet cable may not be properly connected.	Check that the power cord and Ethernet cable are properly connected and not damaged.
The operating system is incompatible. There is insufficient hard disk space.	Check that the computer's operating system is fully compatible with this machine. See “Checking the Computer and Installation Area”, Quick Installation Guide.
Other applications are not closed.	When installing software, quit all other applications. Installation may be disrupted if other applications are open. Also, quit any anti-virus applications that are running.
The machine's IP address has not been specified. The computer and machine are not on the same network segment.	If the machine cannot be found and only “Printer Port” appears in the machine selection dialog box, either the machine's IP address has not been specified or the computer and machine are not on the same network segment. Before installing the software, check the machine's IP address and the network topology. Otherwise, select “Printer Port” in the dialog box, and then install the software. If you do this, SmartDeviceMonitor for Client will not be simultaneously installed, so install it afterwards, and then configure the port.