User Guide

When You Cannot Send or Receive Fax Messages As Wanted

Transmission

Problem

Cause

Solution

Reception was not possible although a group specification was set for the following:

Receiving Station of Information Box, Forwarding, Forwarding of Special Sender, Reception Report e-mail, Email TX Results, routing e-mail received via SMTP.

The number of specified destinations exceeds the maximum number that can be specified as a group.

A maximum of 500 parties can be specified for a group. Check if there are more than the specified numbers registered in the Address Book. If a group was registered in another group or specified as Receiving Stations 1 to 5 for the Transfer Box, transmission is canceled and no error message appears.

Others

Problem

Cause

Solution

The following functions are not available: Forwarding, Store File in the Information Box, routing e-mail received via SMTP.

This function is made unavailable by the enhanced security function.

For details about enhanced security function, see "Specifying the Extended Security Functions", Security Guide.