Skip header
 

The problems related to the Machine

Problems

Causes

Solutions

The machine does not turn on.

The power cord set is not connected correctly.

  • Check that the power cord is connected to the AC adapter correctly.

  • Check that the power connector is connected to the machine.

  • Check that the power plug is connected to the AC outlet correctly.

For details about how to connect the power cord, see Connecting the Power Cord Set.

The screen does not change after the startup screen is displayed.

The machine is starting.

Wait for a while. If the machine does not get ready in two minutes, contact the support desk.

The remote control does not work.

The remote control receiver is not receiving the signal from the remote control.

  • Point the remote control at the remote control receiver.

  • Check whether there are any obstacles between the remote control and the machine.

  • Check whether the receiver of the machine is exposed to direct sunlight or a strong fluorescent light. If the receiver is exposed to an extremely strong light, move the machine to a different location or change its orientation.

The remote control does not work.

The remote control batteries are running low.

Replace the remote control batteries.

Firmware Update screen is displayed when turn on the machine.

If a required firmware update is detected. You cannot start a meeting or accept a registration request until the update is complete.

Check the update information, and then start the update immediately.

No screens can be shared after upgrading Windows.

An appropriate driver for PC Screen Share is not installed.

Check [Add or Remove Programs] to confirm whether the appropriate driver for PC Screen Share is installed.

For information about how to install the appropriate driver for PC Screen Share, see Preparing for Screen Share.

No screens can be shared after upgrading Windows.

The PC Screen Share has not been automatically started.

If the PC Screen Share program is not automatically started when a USB cable is inserted into the computer, manually start the program.

For information about how to start the PC Screen Share program, see Sharing Your Windows Screen.