Skip header
 

Solution:

Carry out the following sequence of procedures. Terminate the sequence as soon as the problem is resolved.

Procedure 1: Increasing the paper transfer current in full color mode

1In [Advanced Settings] for the custom paper in use, select [Paper Transfer Current: FC: Side 1]

2Increase the value by 5 microA.

3Print the image. Is the problem resolved?

Yes

Go to the next step.

No

Increase the value by 5 microA

4Repeat Step 3. If the problem persists, contact your service representative.

5Is the density uneven?

Yes

Carry out Procedure 2, "Increasing the paper transfer current applied to the side 2 of the paper in full color mode".

No

Finished!

Procedure 2: Increasing the paper transfer current applied to the side 2 of the paper in full color mode

1Is the side 1 density uneven?

Yes

No further improvement is likely. Contact your service representative.

No

Go to the next step.

2In [Advanced Settings] for the custom paper in use, select [Paper Transfer Current: FC: Side 2].

3Increase the scaling factor by 10 percentage points.

Example: If the present value is 100%, change it to 110%.

4Print the image. Is the problem resolved?

Yes

Finished!

No

Increase the value by 10 percentage points.

5Repeat Step 4. If the problem persists, contact your service representative.