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Solution:

1To identify the affected color, print three full-page, solid-fill A3 or DLT sheets for each of cyan, yellow, magenta, and black.

2Is the printed side affected by the problem?

Yes

Proceed to Step 4.

No

Replace the transfer unit.

3Print the image. Is the problem resolved?

Yes

Finished!

No

Go to the next step.

4Replace the cleaning unit for intermediate transfer belt.

5If the problem persists even if you replace the cleaning unit for intermediate transfer belt, contact your service representative.

Note

  • For details about replacing the transfer unit and cleaning unit for intermediate transfer belt, see Replacement Guide.