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Solution:

<Printing in full color>

1In [Advanced Settings] for the custom paper in use, select [Image Transfer Current: FC: K].

2Check the present value. Is it lower than 50 microA ?

Yes

Carry out all of the following:

(1) Increase the value by 5 microA in [Image Transfer Current: FC: K].

(2) Set [Paper Transfer Current: TE: FC] to "200%".

(3) Set [Paper Transfer Current: TE Length: FC] to "30 mm".

No

No further improvement is likely. Contact your service representative.

3Print the image. Is the problem resolved?

Yes

Finished!

No

Repeat Steps 1 to 3. If the problem persists even though you have increased the value to 50 microA, contact your service representative.

<Printing in black and white>

1In [Advanced Settings] for the custom paper in use, select [Image Transfer Current: BW].

2Check the present value. Is it lower than 50 microA?

Yes

Carry out all of the following:

(1) Increase the value by 5 microA in [Image Transfer Current: BW].

(2) Set [Paper Transfer Current: TE: BW] to "200%".

(3) Set [Paper Transfer Current: TE Length: BW] to "30 mm".

No

No further improvement is likely. Contact your service representative.

3Print the image. Is the problem resolved?

Yes

Finished!

No

Repeat Steps 1 to 3. If the problem persists even though you have increased the value to 50 microA, contact your service representative.