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Locating Jammed Paper

A misfeed has occurred in the place corresponding to the letter displayed on the control panel.

Open the front cover at the location indicated by the displayed letter. If a lamp is lit, open the guide plate at the location indicated by the lamp. Remove the jammed paper by following the procedures indicated on the sticker or sheet inside the front cover.

Machine illustration

1When the jammed paper is removed, restore the machine to the original state.

Note

  • Multiple paper misfeed locations may be indicated at the same time. When this happens, check all the areas indicated.

  • If there is no misfed paper in the area you check first, see the other areas that are indicated.

  • If coated paper frequently becomes jammed and causes "U" to appear, contact your service representative.

  • If a paper misfeed occurs in Rb1 – Rb5, check whether any paper has been output on top of the paper press of the finisher shift tray. If there is paper on top of the paper press, remove the paper, and then remove the misfed paper from inside the finisher.

  • When you pull out and push back the right drawer unit, make sure that B2 and B3 guide plates are closed. If you pull out and push back the right drawer unit while B2 and B3 guide plates are open, the right drawer unit may hit the guide plates, which could result in damage to the machine.

    Machine illustration

  • When you remove jammed paper from C3 and D3, the toner that was not fixed to the paper may attach to the carrier belt and the area around it. If the toner is attached, dampen the cleaning cloth that comes with the machine or similar cloth and wipe the toner off, and then wipe the area again with a dry cloth.

    Machine illustration