If the following conditions arise while users are operating the machine, provide the instructions on how to deal with them.
Problem |
Cause |
Solution |
---|---|---|
User authentication is disabled, yet users registered in the Address Book do not appear. |
User authentication might have been disabled without "All Users" being selected for "Protect Destination". |
Enable user authentication again, and select [All Users] as the access permission setting of the users you want to display. For details, see Protecting the Address Book. |
Cannot print when user authentication has been enabled. |
User code authentication may not be specified in the printer driver. |
Specify user code authentication in the printer driver. For details, see the printer driver Help. |
After executing "Encrypt User Custom Settings & Address Book", the "Exit" message does not appear despite waiting a long time. |
Authentication may be taking time because a large number of items are registered in the address book. Alternatively, a file may be corrupt or the hard disk may be faulty. |
If the screen has still not updated even though the "File System Data Only" time specified in accordance with Encrypting Data on the Machine has elapsed, contact your service representative. |