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If the Machine Cannot Be Operated

If the following conditions arise while users are operating the machine, provide the instructions on how to deal with them.

Problem

Cause

Solution

User authentication is disabled, yet users registered in the Address Book do not appear.

User authentication might have been disabled without "All Users" being selected for "Protect Destination".

Enable user authentication again, and select [All Users] as the access permission setting of the users you want to display.

For details, see Protecting the Address Book.

Cannot print when user authentication has been enabled.

User code authentication may not be specified in the printer driver.

Specify user code authentication in the printer driver. For details, see the printer driver Help.

After executing "Encrypt User Custom Settings & Address Book", the "Exit" message does not appear despite waiting a long time.

Authentication may be taking time because a large number of items are registered in the address book. Alternatively, a file may be corrupt or the hard disk may be faulty.

If the screen has still not updated even though the "File System Data Only" time specified in accordance with Encrypting Data on the Machine has elapsed, contact your service representative.