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# Messages Displayed on the Control Panel When Using the Printer Function

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- Before turning the main power switch off, see "Turning On/Off the Power", Getting Started.

Message | Causes | Solutions
--- | --- | ---
`“Cannot connect with the wireless card. Turn the main power switch off, then check the card.”` | The wireless LAN board was not inserted when the machine was turned on. The wireless LAN board was pulled out after the machine was turned on. The settings are not updated although the unit is detected. | Turn off the main power switch, and then confirm the wireless LAN board is inserted correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative.
`“Cannot connect with the Bluetooth interface. Check the Bluetooth interface.”` | The Bluetooth interface unit was installed while the machine was turned on. The Bluetooth interface unit was removed while the machine was turned on. | Turn off the main power switch, and then confirm that the Bluetooth interface unit was installed correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative.
`“Hardware Problem: Ethernet”` | An error has occurred in the Ethernet interface. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`“Hardware Problem: HDD”` | An error has occurred in the hard disk. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`“Hardware Problem: Parallel I/F”` | An error has occurred in the IEEE 1284 interface board. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`“Hardware Problem: USB”` | An error has occurred in the USB interface. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`“Hardware Problem: Wireless Card”` (A "wireless LAN board" or "Bluetooth interface unit" is referred to as a "wireless card".) | The wireless LAN board can be accessed, but an error was detected. | Turn off the main power switch, and then confirm the wireless LAN board is inserted correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative.
`“Hardware Problem: Wireless Card”` (A "wireless LAN board" or "Bluetooth interface unit" is referred to as a "wireless card".) | The Bluetooth interface unit was connected while the machine was turned on. The Bluetooth interface unit was removed while the machine was turned on. | Turn off the main power switch, and then confirm the Bluetooth interface unit is inserted correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative.
`“Load following paper in n. To cancel job, press [Job Reset].”` (A figure is placed at n.) | The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver. | Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper.
`“Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tools.”` | The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver. | Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", Paper Specifications and Adding Paper. Select the tray manually to continue printing, or cancel a print job. For details about how to select the tray manually, or cancel a print job, see "If Error Occurs with the Specified Paper Size and Type", Print.
`“Paper size of n is mismatched. Select another tray from the following and press [Continue]. Paper type can also be changed in User Tools.”` (A tray name is placed at n.) | The size of the paper in the tray does not match the paper size specified in the printer driver. You have printed on small size paper from a tray that is not specified as the small size tray. | Select a tray containing paper that is the same size as the specified paper size. Change the setting for [Small Size Paper Tray] in [System Settings]. For details about changing the setting for "Small Size Paper Tray", see "General Features", Connecting the Machine/ System Settings.
`“Problem: Printer Font Error”` | An error has occurred in the font settings. | Contact your service representative.
`“Problems with the wireless card. Please call service.”` (A "wireless LAN board" or "Bluetooth unit" is referred to as a "wireless card".) | The machine has detected a Bluetooth failure, or it could not detect a Bluetooth unit. It may be incorrectly installed. | Check that the Bluetooth unit is installed properly, or contact your service representative.
`“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”` | You have tried to delete files without the authority to do so. | To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide.
`“The same paper tray cannot be set for the main sheets and slip sheets ([Designate]). Check the setting.”` | The tray selected for other pages is the same as the one for slip sheets. | Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.
`“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”` | The destination list is being updated from the network using Web Image Monitor. | Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
`“You do not have the privileges to use this function.”` | The logged in user name does not have permission for the selected function. | For details about how to set permissions, see Security Guide.

Messages during Direct print from a removable memory device
Message | Causes | Solutions
--- | --- | ---
`“Cannot display files from the selected memory device.”` | The memory device used cannot be recognized. | For details about the recommended memory devices for the Direct printing function from removable memory devices, contact your service representative. The USB flash memory that features password protection or other security features may not work normally.
`“The size of the selected file(s) is too large.”` | The size of the selected file exceeds 1GB. The total size of the selected files exceeds 1GB. | Files or groups of files larger than 1GB cannot be printed. When the total size of the multiple files that are selected exceeds 1 GB, select files separately. When the size of selected file exceeds 1GB, print by using a function other than the Direct printing function from removable memory devices. You cannot select files of different formats at the same time.
`“Exceeded the limit value for total data size of the selected files. Cannot select more files.”` | The size of the selected file exceeds 1GB. The total size of the selected files exceeds 1GB. | Files or groups of files larger than 1GB cannot be printed. When the total size of the multiple files that are selected exceeds 1GB, select files separately. When the size of selected file exceeds 1GB, print by using a function other than the Direct printing function from removable memory devices. You cannot select files of different formats at the same time.

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