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# Messages Displayed When Using the Facsimile Function

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This section describes the machine's main messages. If other messages appear, follow their instructions.

- Settings that can be confirmed in System Settings or Facsimile Features on the control panel can also be confirmed from Web Image Monitor. For details about how to confirm the settings from Web Image Monitor, see Web Image Monitor Help.

Message | Causes | Solutions
--- | --- | ---
`“Cannot detect original size. Select scan size.”` | The machine failed to detect the size of the original. | On the control panel, under [Scan Size], specify the scan area in [Scan Settings], and then resend the document. For details about settings scan size, see "Scan Settings", Fax.
`“Cannot find the specified path. Please check the settings.”` | The name of the computer or folder entered as the destination is wrong. | Check that the computer name and the folder name for the destination are correct.
`“Check whether there are any network problems.”` [13-10] | The alias telephone number you entered is already registered on the gatekeeper by another device. | Check that the correct alias phone number is listed in [H.323 Settings] of [Facsimile Features]. For details about H.323 Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-11] | Cannot access gatekeeper. | Check that the correct gate keeper address is listed in [H.323 Settings] of [Facsimile Features]. For details about H.323 Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-17] | Registering of user name is rejected by SIP server. | Correct that the correct SIP Server IP Address and SIP User Name are listed in [SIP Settings] of [Facsimile Features]. For details about SIP Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-18] | Cannot access SIP server. | Check that the correct SIP Server IP Address is listed in [SIP Settings] of [Facsimile Features]. For details about SIP Settings, see "Initial Settings", Fax. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-24] | The password registered for the SIP server is not the same as the password registered for this machine. | For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-25] | In [Effective Protocol], the IP address is not enabled, or an incorrect IP address has been registered. | Check that IPv4 in [Effective Protocol] is set to "Active" in [System Settings]. For details about effective protocol, see "Interface Settings", Connecting the Machine/ System Settings. Check that the correct IPv4 address is specified for the machine in [System Settings]. For details about IPv4 address, see "Interface Settings", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [13-26] | The "Effective Protocol" and "SIP Server IP Address" settings are different, or an incorrect IP address has been registered. | Check that the correct IP address is specified for the machine in [System Settings]. For details about IP address, see "Interface Settings", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-01] | The DNS server, SMTP server, or folder specified for transfer to was not found, or the destination for Internet Fax around (not through) the SMTP server could not be found. | Check that the following settings in [System Settings] are listed correctly. DNS server Server name and IP address for the SMTP Server For details about these settings, see "Interface Settings" or "File Transfer", Connecting the Machine/ System Settings. Check that the folder for transfer is correctly specified. Check that the computer in which the folder for transfer is specified is correctly operated. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact the administrator of the destinations. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-09] | E-mail transmission was refused by SMTP authentication, POP before SMTP authentication, or login authentication of the computer in which the folder for transfer is specified. | Check that User Name and Password for the following settings in [System Settings] are listed correctly. SMTP Authentication POP before SMTP Fax E-mail Account For details about these settings, see "File Transfer", Connecting the Machine/ System Settings. Check that the user ID and password for the computer with the folder for forwarding are correctly specified. Check that the folder for forwarding is correctly specified. Confirm that the computer with the folder for forwarding is properly working. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [14-33] | E-mail addresses for the machine and the administrator are not registered. | Check that the correct E-mail Address is listed in [Fax E-mail Account] of [System Settings]. For details about Fax E-mail Account, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-01] | No POP3/IMAP4 server address is registered. | Check that the correct Server Name or Server Address is listed in [POP3 / IMAP4 Settings] of [System Settings]. For details about POP3 / IMAP4 Settings, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-02] | Cannot log in to the POP3/IMAP4 server. | Check that the correct User Name and Password are listed in [Fax E-mail Account] of [System Settings]. For details about Fax E-mail Account, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-03] | No machine e-mail address is programmed. | Check that the correct machine e-mail address is specified in [System Settings]. For details about settings of e-mail address, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-11] | Cannot find the DNS server or POP3/IMAP4 server. | Check that the following settings in [System Settings] are listed correctly. IP address of the DNS Server the server name or IP address of the POP3/IMAP4 server the port number of the POP3/IMAP4 server Reception Protocol For details about these settings, see "Interface Settings" or "File Transfer", Connecting the Machine/ System Settings. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [15-12] | Cannot log in to the POP3/IMAP4 server. | Check that the following settings in [System Settings] are listed correctly. the user name and password for [Fax E-mail Account] the user name and password for POP before SMTP authentication For details about these settings, see "File Transfer", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Check whether there are any network problems.”` [16-00] | No IP address has been registered. A network is not connected properly. | Check that the correct IP address is specified for the machine in [System Settings]. For details about IP address, see "Interface Settings", Connecting the Machine/ System Settings. For details about network problems, contact your administrator.
`“Connection with LDAP server has failed. Check the server status.”` | A network error has occurred and connection has failed. | Try the operation again. If the message is still shown, the network may be busy. Check the settings for LDAP server in [System Settings]. For details about settings for LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings.
`“Error occurred, and transmission was cancelled.”` | Original jammed during Immediate Transmission. A problem occurred in the machine, or noise occurred on the telephone line. | Press [Exit], and then send the documents again.
`“Exceeded max. No. of display search results. Max.: n”` (A figure is placed at n.) | The number of search results has exceeded the maximum number of items that can be displayed. | Search again after changing the search conditions.
`“Exceeded time limit for LDAP server search. Check the server status.”` | A network error has occurred and connection has failed. | Try the operation again. If the message is still shown, the network may be busy. Check that the correct settings for LDAP server are listed in [Administrator Tools] of [System Settings]. For details about LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings.
`“Functional problem occurred. Stopped processing.”` | The main power switch was turned off while the machine was receiving a document by Internet Fax. | Even if you turn the main power switch back on immediately, depending on the mail server, the machine might not be able to resume reception of the Internet Fax if the timeout period has not expired. Wait until the mail server's timeout period has expired, and then resume reception of the Internet Fax. For details about reception of the Internet Fax, contact your administrator.
`“Functional problems with facsimile. Data will be initialized.”` | There is a problem with the fax. | Record the code number shown on the screen, and then contact your service representative. Other functions can be used.
`“LDAP server authentication has failed. Check the settings.”` | A network error has occurred and connection has failed. | Make settings correctly for the user name and the password for LDAP server authentication.
`“Original(s) is being scanned for a different function.”` | A function of the machine other than the Facsimile function is being used such as the Document Server function. | Before sending a file by fax, cancel the job in progress. For example, press [Exit], and then press the [Home] key. Press the [Document Server] icon on the [Home] screen. Next, press the [Stop] key. When the message `“The Stop key has been pressed, scanning, and also other print jobs that were being processed and which could be stopped, have been suspended. To continue scanning and printing press [Continue], to cancel scanning press [Cancel Scanning]. To delete other suspended jobs press [Job List].”` appears, press [Cancel Scanning].
`“Put original back, check it and press the Start key.”` | Original jammed during Memory Transmission. | Press [Exit], and then send the documents again.
`“Remove the paper from Internal Tray 1.”` | Internal Tray 1 is full. | Remove the paper. If the other tray is also full, the tray name shown on the screen changes. Remove paper from the tray indicated on the display.
`“Some invalid destination(s) contained. Do you want to select only valid destination(s)?”` | The specified group contains fax destinations, e-mail destinations, and/or folder destinations, either of which are incompatible with the specified transmission method. | In the message that appears at each transmission, press [Select].
`“Some page(s) are near blank. To cancel, press the Stop key.”` | The first page of the document is almost blank. | The original's blank side might have been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax.
`“Some page(s) are near blank.”` | The first page of the document is almost blank. | The original's blank side might have been scanned. Be sure to place your originals correctly. For details about determining the cause of blank pages, see "Detecting Blank Pages", Fax.
`“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”` | You tried to delete a document for which you do not have permission to delete. | To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide.
`“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”` | The destination list is being updated from the network using Web Image Monitor. | Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operation is not possible while this message is displayed.
`“You do not have the privileges to use this function.”` | The logged in user name does not have permission for the selected function. | For details about how to set permissions, see Security Guide.
`“Authentication with remote machine failed. Check remote machine's auth. settings.”` | Authentication failed while using the remote fax function. The likely causes are as follows: An attempt was made to connect to a device that does not support the remote function. User authentication on the remote machine has failed. | For details about user authentication, see Security Guide.
`“Connection with the remote machine has failed. Check the remote machine status.”` | A network error occurred while using the remote fax function. | Check that the remote machine supports the remote fax function. Check that the remote machine is working normally. Check that the correct IP address or host name is set for the remote machine in [System Settings]. For details about these settings, see "Interface Settings", Connecting the Machine/ System Settings. Check that the LAN cable is correctly connected to the machine. For details about network problems, contact your administrator.
`“Connection with the remote machine has failed. Check the remote machine status.”` | User Code Authentication is set on the device connected via the remote fax function. | The remote fax function does not support User Code Authentication. Disable the User Code Authentication on the remote machine.
`“Connection with the remote machine has failed. Check the remote machine status.”` | User authentication of the device connected via the remote fax function has failed. The user does not have permission to use the function on the remote machine. | For details about user authentication and how to set permissions, see Security Guide.
`“Connection with the remote machine has failed. Check the remote machine status.”` | A timeout error occurred while an attempt was made to connect the device via remote fax function. | Check that the LAN cable is correctly connected to the machine. Check that the remote machine is working correctly. For details about connection with remote machine, see "Sending/Receiving Documents Using a Remote Machine (Remote Fax)", Fax.
`“Remote fax is not available because [User Code Authentication] is active.”` | The remote fax function does not support User Code Authentication. | When using the remote fax function, disable User Code Authentication. For details about user code authentication, see Security Guide.
`“Transfer error has occured. Check the status of the remote machine.”` | A network error occurred during transfer. | Check that the correct IP address or host name is set for the remote machine in [System Settings]. For details about these settings, see "Interface Settings", Connecting the Machine/ System Settings. Check that the remote machine is working correctly. Check that the LAN cable is correctly connected to the machine. For details about transmission, contact your administrator.
`“The HDD of the remote machine is full.”` | The hard disk became full after using the remote fax function to scan an original. | Delete unnecessary files.
`“Specified operation cannot be performed. The file is in use or the file transmission has completed.”` | When you attempt to check the status of a job on the remote machine from your machine, the job had already been sent. | To check the details of a job, see the [Check / Stop Transmission File] screen.
`“The destination cannot be selected because its certificate is not currently valid.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“The group destination cannot be selected because it contains a destination with a certificate that is not currently valid.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“Transmission cannot be performed because the certificate used for the S/MIME signature is not currently valid.”` | The device certificate (S/MIME) has expired. | A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see Security Guide.
`“The program contains a destination(s) with a certificate that is not currently valid. The destination(s) cannot be recalled.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“The specified destination for E-mail TX Result, which is registered to the program, has a certificate that is not currently valid. The destination cannot be recalled.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“The specified destinations for E-mail TX Result, which is registered to the program, contains a destination(s) that has a certificate that is not currently valid. The destination(s) cannot be recalled.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“Transmission cannot be performed because the certificate for encryption is not currently valid.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“XXX cannot be YYY because the device certificate used for the S/MIME signature is not currently valid.”` (XXX and YYY indicate the user action.) | The device certificate (S/MIME) has expired. | A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see Security Guide.
`“E-mail TX Result cannot be set because the specified destination's certificate is not currently valid.”` | The user certificate (destination certificate) has expired. | For details about the user certificate (destination certificate), see Security Guide.
`“The program contains a destination(s) that does not have a certificate.”` | There is no user certificate (destination certificate). | For details about the user certificate (destination certificate), see Security Guide.
`“The specified destination for E-mail TX Result, which is registered to the program, has no certificate for encryption.”` | There is no user certificate (destination certificate). | For details about the user certificate (destination certificate), see Security Guide.
`“The specified destinations for E-mail TX Result, which is registered to the program, contain a destination(s) that has no certificate for encryption.”` | There is no user certificate (destination certificate). | For details about the user certificate (destination certificate), see Security Guide.
`“The device certificate used for the S/MIME signature is not currently valid. XXX which is registered to the program cannot be recalled.”` (XXX indicates the e-mail destination(s) or destination(s) for E-mail TX Result.) | The device certificate (S/MIME) has expired. | For details about the device certificate (S/MIME), see Security Guide.
`“XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate.”` (XXX and YYY indicate the user action.) | There is no device certificate (S/MIME), or the certificate is invalid. | For details about the device certificate (S/MIME), see Security Guide.
`“XXX cannot be recalled because there is a problem with the device certificate used for the S/MIME signature.”` (XXX indicates the e-mail destination(s) or destination(s) for E-mail TX Result.) | There is no device certificate (S/MIME), or the certificate is invalid. | For details about the device certificate (S/MIME), see Security Guide.
`“The PDF Digital Signature's device certificate is not currently valid. The e-mail destination(s) which is registered to the program cannot be recalled.”` | The device certificate (PDF with digital signature) has expired. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.
`“XXX cannot be YYY because the PDF Digital Signature's device certificate is not currently valid.”` (XXX and YYY indicate the user action.) | The device certificate (PDF with digital signature) has expired. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.
`“XXX cannot be YYY because there is a problem with the PDF Digital Signature's device certificate. Check the device certificate.”` (XXX and YYY indicate the user action.) | There is no device certificate (PDF with digital signature), or the certificate is invalid. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.
`“The e-mail destination(s) which is registered to the program cannot be recalled because there is a problem with the PDF Digital Signature's device certificate.”` | There is no device certificate (PDF with digital signature), or the certificate is invalid. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.

- If `“Check whether there are any network problems.”` appears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the [Check Status] key no longer lights. For details about how to do this, see "Parameter Settings", Fax. If you reconnect the machine to the network, be sure to set "Display" by configuring the appropriate User Parameter.

- If the paper tray runs out of paper, `“There is no paper. Load paper.”` appears on the screen, asking you to add paper. If there is paper left in the other trays, you can receive documents as usual, even if the message appears on the screen. You can turn this function on or off with "Parameter Settings". For details about how to do this, see "Parameter Settings", Fax.

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1. 1. Searching by What You Want to Do
   - I Want to Save Paper
   - I Want to Convert Documents to Electronic Formats Easily
   - I Want to Register Destinations
   - I Want to Operate the Machine More Effectively
2. 2. What You Can Do with This Machine
   - You Can Customize the [Home] Screen as You Like
   - You Can Make Copies Using Various Functions
   - You Can Print Data Using Various Functions
   - You Can Utilize Stored Documents
   - You Can Send and Receive Faxes without Paper
   - You Can Send and Receive Faxes Using the Internet
   - You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed
   - You Can Use the Facsimile and the Scanner in a Network Environment
   - You Can Prevent Information Leakage (Security Functions)
   - You Can Monitor and Set the Machine Using a Computer
   - You Can Prevent an Unauthorized Copy

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