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# Other Messages

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This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message | Causes | Solutions
--- | --- | ---
`“84: Error”` | There is no work area available for image processing. | Decrease the number of files sent to the machine.
`“85: Error”` | The specified graphics library is unavailable. | Check that the data is valid.
`“86: Error”` | Parameters of the control code are invalid. | Check the print settings.
`“91: Error”` | Printing was canceled by the auto job cancel function due to a command error. | Check that the data is valid.
`“92: Error”` | Printing was canceled because [Job Reset] or the [Stop] key was selected on the machine's control panel. | Perform the print operation again if necessary.
`“98: Error”` | The machine could not access Hard disk correctly. | Turn off the main power switch, and then back on again. If the message appears frequently, contact your service representative.
`“Address Book is currently in use by another function. Authentication has failed.”` | The machine currently cannot perform authentication because the Address Book is being used by another function. | Wait a while, and then retry the operation.
`“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”` | You tried to store a file in the Document Server when the [Unauthorized Copy Prevention] was specified. | On the printer driver, select a job type other than [Document Server] in the "Job Type:" or deselect [Unauthorized Copy Prevention].
`“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”` | The [Enter User Text:] field on the [Unauthorized Copy Prevention for Pattern Details] screen is blank. | On the printer driver's [Detailed Settings] tab, click [Effects] in the "Menu:". Select [Unauthorized Copy Prevention], and then click [Details] to display [Unauthorized Copy Prevention for Pattern Details]. Enter text in [Enter User Text:].
`“An error occurred while processing an Unauthorized Copy Prevention job. The job was cancelled.”` | The resolution is set to a value less than 600 dpi when [Unauthorized Copy Prevention] is specified. | On the printer driver, set the resolution to 600 dpi or higher, or deselect [Unauthorized Copy Prevention].
`“Auto-registration of user information has failed.”` | Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full. | For details about automatic registration of user information, see Security Guide.
`“Cannot store data of this size.”` | The paper size exceeded the capacity of the Document Server. | Reduce the paper size of the file that you want to send to a size that the Document Server can store. Custom size files can be sent but not stored afterward.
`“Classification Code is incorrect.”` | The classification code has not been entered, or the classification code has been entered incorrectly. | Enter the correct classification code.
`“Classification Code is incorrect.”` | The classification code is not supported with the printer driver. | Select Optional for classification code. For details about how to specify classification code settings, see "Configuring Classification Codes", Print.
`“Collate has been cancelled.”` | Collate was canceled. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`“Command Error”` | An RPCS command error occurred. | Check using the following procedure: Check if the communication between the computer and the machine is working correctly. Check if the correct printer driver is being used. Check if the machine's memory size is set correctly in the printer driver. Check that the printer driver is the most up-to-date version available.
`“Compressed Data Error.”` | The printer detected corrupt compressed data. | Check the connection between the computer and the printer. Check that the program you used to compress the data is functioning correctly.
`“Data storage error.”` | You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the Document Server when the hard disk was malfunctioning. | Contact your service representative.
`“Document Server is not available to use. Cannot store.”` | You cannot use the Document Server function. | For details about using Document Server function, contact your administrator. For details about how to set permissions, see Security Guide.
`“Duplex has been cancelled.”` | Duplex printing was canceled. | Select the proper paper size for the duplex function. For details about paper, see "Specifications for the Main Unit", Maintenance and Specifications. Change the setting for "Apply Duplex" in [System Settings] to enable duplex printing for the paper tray. For details about setting the "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings.
`“Error has occurred.”` | A syntax error, etc., occurred. | Check that the PDF file is valid.
`“Exceeded max. capacity of Document Server. Cannot store.”` | The hard disk became full after a file was stored. | Delete some of the files stored in the Document Server or reduce the size that you want to send.
`“Exceeded max. number of files of Document Server. Cannot store.”` | The maximum file capacity of the Document Server was exceeded. | Delete some of the files stored in the Document Server.
`“Exceeded max. number of files to print for temporary / stored jobs.”` | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded. | Delete unneeded files stored in the machine.
`“Exceeded max. number of files. (Auto)”` | While using the error job store function to store Normal Print jobs as Hold Print files, the maximum file capacity for file storage or Hold Print file management (automatic) was exceeded. | Delete Hold Print files (automatic) or unneeded files stored in the machine.
`“Exceeded max. number of pages of Document Server. Cannot store.”` | The maximum page capacity of the Document Server was exceeded. | Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.
`“Exceeded max. number of pages to print for temporary / stored jobs.”` | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded. | Delete unneeded files stored in the machine. Reduce the number of pages to print.
`“Exceeded max. pages. Collate is incomplete.”` | The number of pages exceeds the maximum number of sheets that you can use Collate with. | Reduce the number of pages to print.
`“Exceeded max. number of pages. (Auto)”` | While using the error job store function to store Normal Print jobs as Hold Print files, the maximum page capacity was exceeded. | Delete unneeded files stored in the machine. Reduce the number of pages to print.
`“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.”` | The number of pages the user is permitted to print has been exceeded. | For details about print volume use limitation, see Security Guide.
`“Failed to obtain file system.”` | PDF direct printing could not be performed because the file system could not be obtained. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`“File system is full.”` | PDF file does not print out because the capacity of the file system is full. | Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.
`“HDD is full.”` | The hard disk became full while printing a Sample Print, Locked Print, Hold Print, or Stored Print file. | Delete unneeded files stored in the machine. Alternatively, reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.
`“HDD is full.”` | When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. | Delete unneeded forms or fonts registered in the machine.
`“HDD is full. (Auto)”` | The hard disk became full while using the error job store function to store Normal Print jobs as Hold Print files. | Delete unneeded files stored in the machine. Alternatively, reduce the data size of the Temporary Print file and/or the Stored Print file.
`“I/O buffer overflow.”` | An input buffer overflow occurred. | In [Printer Features], under [Host Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value. Reduce the number of files being sent to the machine.
`“Information for user authentication is already registered for another user.”` | The user name for LDAP or Integration Server authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers), etc.. | For details about user authentication, see Security Guide.
`“Insufficient Memory”` | A memory allocation error occurred. | PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select [Raster] in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job. PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
`“Memory Retrieval Error”` | A memory allocation error occurred. | Turn off the main power switch, and then back on again. If the message appears again, replace the RAM. For details about replacing the RAM, contact your service representative.
`“No response from the server. Authentication has failed.”` | A timeout occurred while connecting to the server for LDAP authentication or Windows Authentication. | Check the status of the server.
`“Output tray has been changed.”` | The output tray was changed because the paper size of the specified output tray is limited. | Specify the proper output tray.
`“Print overrun.”` | Images were discarded while printing. | PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
`“Printing privileges have not been set for this document.”` | The PDF document you have tried to print has no privileges to print. | Contact the owner of the document.
`“Punch has been cancelled.”` | Punch printing was canceled. | Check the paper orientation, print orientation, and then punch position. Certain settings can produce print results that might not be as expected.
`“Receiving data failed.”` | Data reception was aborted. | Resend the data.
`“Selected ppr. size is not supported. Job was cancelled.”` | Job reset is automatically performed if the specified paper size is incorrect. | Specify the correct paper size, and then print the file again.
`“Sending data failed.”` | The machine received a command to stop transmission from the printer driver. | Check if the computer is working correctly.
`“Staple has been cancelled.”` | Stapling printing was canceled. | Check the paper orientation, paper quantity, print orientation, and staple position. Certain settings can produce print results that might not be as expected.
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory.”` | The hard disk became full after a file was stored. | Delete the files stored in the Document Server or reduce the file size to be sent.
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of files.”` | The maximum file capacity of the Document Server was exceeded. | Delete the files stored in the Document Server.
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of pages per file.”` | The maximum page capacity of the Document Server was exceeded. | Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.
`“The selected paper type is not supported. This job has been cancelled.”` | Job reset is automatically performed if the specified paper type is incorrect. | Specify the correct paper type, and then print the file again.
`“You do not have a privilege to use this function. This job has been cancelled.”` | The entered login user name or login password is not correct. | Check that the user name and password are correct.
`“You do not have a privilege to use this function. This job has been cancelled.”` | The logged in user is not allowed to use the selected function. | For details about how to set permissions, see Security Guide.
`“You do not have a privilege to use this function. This operation has been cancelled.”` | The logged in user does not have the privileges to register programs or change the paper tray settings. | For details about how to set permissions, see Security Guide.

Messages during Direct print from a removable memory device
Message | Causes | Solutions
--- | --- | ---
`“99: Error”` | This data cannot be printed. The specified data is either corrupt or not supported by the Direct printing function from removable memory devices. | Check that the data is valid. For details about the kinds of data supported by the Direct printing function from removable memory devices, see "Direct Printing from a Removable Memory Device", Print.

If printing does not start, contact your service representative.

- The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Print.

Related topics

Checking the Error Log
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1. 1. Searching by What You Want to Do
   - I Want to Save Paper
   - I Want to Convert Documents to Electronic Formats Easily
   - I Want to Register Destinations
   - I Want to Operate the Machine More Effectively
2. 2. What You Can Do with This Machine
   - You Can Customize the [Home] Screen as You Like
   - You Can Make Copies Using Various Functions
   - You Can Print Data Using Various Functions
   - You Can Utilize Stored Documents
   - You Can Send and Receive Faxes without Paper
   - You Can Send and Receive Faxes Using the Internet
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   - You Can Prevent an Unauthorized Copy

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