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# Messages Displayed When Using the Copy/Document Server Function

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This section describes the machine's main messages. If other messages appear, follow their instructions.

- If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.

- For messages that are not listed here, see When You Have Problems Operating the Machine.

Message | Causes | Solutions
--- | --- | ---
`“Cannot detect original size.”` | The original placed on the exposure glass is a non-standard size. | Place the original on the exposure glass again. Face the original down. If the machine cannot detect the size of the original, specify the size manually - do not use Auto Paper Select mode or the Auto Reduce/Enlarge function. For details about specifying the settings, see "Sizes Detectable with Auto Paper Select", Paper Specifications and Adding Paper.
`“Cannot detect original size.”` | Original is not placed, or the original placed on the exposure glass is a non-standard size. | Place the original correctly. Specify the paper size. When placing an original directly on the exposure glass, the lifting/lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by 30 degrees or more.
`“Cannot punch this paper size.”` | The Punch function cannot be used with paper size selected. | For details about paper, see "Specifications for Punch Unit (Booklet Finisher SR3100)", or "Specifications for Punch Unit (Finisher SR3120, Booklet Finisher SR3110)", Maintenance and Specifications.
`“Cannot staple paper of this size.”` | The Staple function cannot be used with paper size selected. | Select a proper paper size. For details about paper, see "Specifications for Finisher SR3070", "Specifications for Booklet Finisher SR3100", "Specifications for Finisher SR3090", "Specifications for Finisher SR3120", or "Specifications for Booklet Finisher SR3110", Maintenance and Specifications.
`“Check paper size.”` | An irregular paper size is set. | If you press the [Start] key, the copy will start using the selected paper.
`“Clean the scanning glass. (Located next to the exposure glass.)”` | The scanning glass or guide plate of the ADF is dirty. | Clean them. See "Maintaining Your Machine", Maintenance and Specifications.
`“Duplex is not available with this paper size.”` | A paper size not available in Duplex mode has been selected. | Select a proper paper size. For details about paper, see "Duplex Copying", Copy/ Document Server.
`“Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?”` | The number of scanned pages exceeds the capacity per file of the Document Server. | If you want to store the scanned pages as a file in the Document Server, press [Yes]. If you do not want to store scanned pages, press [No]. Scanned data is deleted.
`“Exceeded the maximum number of sheets that can be used. Copying will be stopped.”` | The number of pages the user is permitted to copy has been exceeded. | For details about how to check the number of copies available per user, see Security Guide.
`“File being stored exceeded max. number of pages per file. Copying will be stopped.”` | The scanned originals have too many pages to store as one document. | Press [Exit], and then store again with an appropriate number of pages.
`“Magazine or Booklet mode is not available due to mixed image mode.”` | You selected the "Magazine" or "Booklet" function for originals scanned using different functions, such as copy and printer. | Make sure originals for the "Magazine" or "Booklet" function are scanned using the same function.
`“Magazine or Booklet mode is not available due to mixed colour modes.”` | You selected the "Magazine" or "Booklet" function for originals stored using copier function with different color mode, such as full color mode and black & white mode. | Make sure originals for the "Magazine" or "Booklet" function are stored using the same color mode.
`“Magazine or Booklet mode is not available due to mixed colour modes.”` | You selected the "Magazine" or "Booklet" function for originals stored using printer function with different color mode, such as full color mode and black & white mode. | Make sure originals for the "Magazine" or "Booklet" function are stored using the same color mode. However, you can select the "Magazine" or "Booklet" function for a single original stored using printer function with different color mode.
`“Maximum number of sets is n.”` (A figure is placed at n.) | The number of copies exceeds the maximum copy quantity. | You can change the maximum copy quantity from [Max. Copy Quantity] in [General Features] under [Copier / Document Server Features]. For details about Max. Copy Quantity, see "General Features", Copy/ Document Server.
`“Original(s) is being scanned for a different function.”` | A function of the machine other than the Copier function is being used such as the Document Server function. | Cancel the job that is being processed. For example, press [Exit], and then press the [Home] key. Next, press the [Document Server] icon on the [Home] screen, and then press the [Stop] key. When the message `“The Stop key has been pressed, scanning, and also other print jobs that were being processed and which could be stopped, have been suspended. To continue scanning and printing press [Continue], to cancel scanning press [Cancel Scanning]. To delete other suspended jobs press [Job List].”` appears, press [Cancel Scanning].
`“Please wait.”` | The destination list is being updated from the network using Web Image Monitor. | Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
`“Rotate Sort is not available with this paper size.”` | A size of paper for which Rotate Sort is not available is selected. | Select a proper paper size. For details about paper, see "Sort", Copy/ Document Server.
`“Stapling capacity exceeded.”` | The number of sheets per set is over the staple capacity. | Check the stapler capacity. For details about the stapler capacity, see "Specifications for Finisher SR3070", "Specifications for Booklet Finisher SR3100", "Specifications for Finisher SR3090", "Specifications for Finisher SR3120", or "Specifications for Booklet Finisher SR3110", Maintenance and Specifications.
`“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”` | You have tried to delete files without the authority to do so. | Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.
`“You do not have the privileges to use this function.”` | The logged in user name does not have permission for the selected function. | For details about how to set permissions, see Security Guide.

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1. 1. Searching by What You Want to Do
   - I Want to Save Paper
   - I Want to Convert Documents to Electronic Formats Easily
   - I Want to Register Destinations
   - I Want to Operate the Machine More Effectively
2. 2. What You Can Do with This Machine
   - You Can Customize the [Home] Screen as You Like
   - You Can Make Copies Using Various Functions
   - You Can Print Data Using Various Functions
   - You Can Utilize Stored Documents
   - You Can Send and Receive Faxes without Paper
   - You Can Send and Receive Faxes Using the Internet
   - You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed
   - You Can Use the Facsimile and the Scanner in a Network Environment
   - You Can Prevent Information Leakage (Security Functions)
   - You Can Monitor and Set the Machine Using a Computer
   - You Can Prevent an Unauthorized Copy

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