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# When You Cannot Make Copies As Wanted

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Basic
Problem | Causes | Solutions
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Misfeeds occur frequently. | The number of sheets loaded exceeds the capacity of the machine. | Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray. Fan the sheets thoroughly before loading them.
Misfeeds occur frequently. | The paper tray's side fences are set too tightly. | Push the side fences lightly, and then reset it.
Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Misfeeds occur frequently. | The paper is too thick or too thin. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
Misfeeds occur frequently. | The copy paper is wrinkled or has been folded/creased. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.
Misfeeds occur frequently. | Printed paper is being used. | Do not load sheets that have already been copied or printed onto by another machine.
Misfeeds occur frequently. | Sheets are sticking together. | Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.
Copy paper becomes creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Copy paper becomes creased. | The paper is too thin. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
Copies are not stapled. | There are jammed staples in the stapler. | Remove jammed staples. For details about removing jammed staples, see Removing Jammed Staples.
Copies are not stapled. | Copy paper is curled. | Turn the copy paper over in the tray.
Copies are stapled as separate batches. | The number of copies is too great for the stapler to staple as a single batch. | For details about the stapler capacity, see "Specifications for Finisher SR3070", "Specifications for Booklet Finisher SR3100", "Specifications for Finisher SR3090", "Specifications for Finisher SR3120", or "Specifications for Booklet Finisher SR3110", Maintenance and Specifications.
Staples are wrongly positioned. | Originals are not set correctly. | For details about how to place the originals with stapling, see "Staple", Copy/ Document Server.
Paper does not output during printing with stapling. | When you stop printing while using the staple function, paper not stapled during printing may be left in the staple unit. | Press the [Reset] key, and then cancel copy settings, including stapling.
Saddle-stitched documents come apart and do not stack properly. | Certain types of paper are resistant to folding and open out after being folded and stitched. | For details about the recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
You cannot combine several functions. | Selected functions cannot be used together. | Check the combination of functions, and then make the settings again. For details about combination of functions, see "Function Compatibility", Copy/ Document Server.
When sorting, the pages are divided into two blocks. | The memory became full in the middle of sorting and the pages were delivered in two blocks. | Change the setting for [Memory Full Auto Scan Restart] in [Copier / Document Server Features]. For details about setting the "Memory Full Auto Scan Restart", see "Input / Output", Copy/ Document Server.
The copy is grayed out or a text pattern appears in the background of the copy. | You have copied a copy-guarded document protected from unauthorized copying. | Check the document. For details about how to prevent unauthorized copying of the document, see "You can Prevent an Unauthorized Copy", Easy Search.
Images are skewed. | The side fences in the paper feed tray are not set properly. | Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.
Images are skewed. | The paper is feeding in at a slant. | Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.
Edges of sheets are creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Edges of sheets are creased. | You are using non-recommended paper. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
Sheets are feeding in together, resulting in jams. | Sheets are sticking together. | Fan the pages to loosen the paper before loading it. Alternatively, feed the paper one sheet at a time.
`“Add Staples”` message appears and the Staple function cannot be used. | The staple cartridge is not set properly. | Make sure the staple cartridge is set properly.
Cannot print from the small size paper tray. | The machine is configured not to feed paper from the tray in which the small size paper is set. | Change the setting for [Small Size Paper Tray] in [System Settings]. For details about changing the setting for "Small Size Paper Tray", see "General Features", Connecting the Machine/ System Settings.
Cannot select the small size paper. | The machine is configured not to feed paper from the tray in which the small size paper is set. | Change the setting for [Small Size Paper Tray] in [System Settings]. For details about changing the setting for "Small Size Paper Tray", see "General Features", Connecting the Machine/ System Settings.

Edit
Problem | Causes | Solutions
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In "Double Copies" mode, parts of the original image are not copied. | Combination of original and copy paper is not correct. | Specify the paper size again. For example, select A3 for A4 originals. For details about the settings for double copies, see "Double Copies", Copy/ Document Server.
In "Erase Border", "Erase Centre", or "Erase Centre / Border" mode, parts of the original image are not copied. | You have entered a wide erased margin. | Make the margin width narrower.
In "Erase Border", "Erase Centre", or "Erase Centre / Border" mode, parts of the original image are not copied. | Originals are not scanned correctly. | Place the originals correctly.
In "Margin Adjustment" mode, parts of the original image are not copied. | You set a wide erased margin. There is a lack of margin space on the opposite side of the binding position. | Set a narrower margin with User Tools.
In "Image Repeat" mode, the original image is not copied repeatedly. | You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio. | Select copy paper larger than the originals or select the proper reproduction ratio.

Stamp
Problem | Causes | Solutions
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The stamp position is wrong. | The paper orientation is wrong. | Check the paper orientation and stamp position.
The stamp is not printed on the back side of sheets when duplex copying. | The back side stamp position is incorrect for the paper size. | Reset the back side stamp position. For details about Duplex Back Page Stamping Position, see "Copier / Document Server Features", Copy/ Document Server.

Combine
Problem | Causes | Solutions
--- | --- | ---
Copies made with the "Booklet" or "Magazine" function cannot be folded into a book correctly. | You have selected a setting ("Open to Left" or "Open to Right") that does not match the orientation of originals. | Change the setting for [Orientation: Booklet, Magazine] in [Copier / Document Server Features]. For details about the setting of [Orientation: Booklet, Magazine], see "Edit", Copy/ Document Server.
When using "Combine", parts of the image are not copied. | You specified a reproduction ratio that does not match the sizes of the originals and copy paper. | When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. For details about Combine mode, see "One-Sided Combine", "Two-Sided Combine", or "Auto Reduce / Enlarge", Copy/ Document Server.
Copies are not in correct order. | You placed the originals in the incorrect order. | When inserting a stack of originals into the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.

Duplex
Problem | Causes | Solutions
--- | --- | ---
Cannot print in duplex mode. | You have loaded thick paper heavier than 169 g/m2 (90 lb.). | Change the paper.
Cannot print in duplex mode. | You have selected a paper tray that is not set for duplex printing. | Change the setting for "Apply Duplex" in [System Settings] to enable duplex printing for the paper tray. For details about setting the "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings.
Cannot print in duplex mode. | You have selected a paper type that cannot be used for duplex copying. | In [Tray Paper Settings], select a paper type that can be used for duplex copying. For details about the paper types that can be used, see "Duplex Copying", Copy/ Document Server.
Copies are not in correct order. | You placed the originals in the incorrect order. | When inserting a stack of originals into the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.
When using "Duplex", copy is made top to bottom even though [Top to Top] is selected. | You placed the originals in the wrong orientation. | Place the original in the correct orientation. For details about original orientation when using duplex copy, see "Duplex Copying", Copy/ Document Server.

Document Server
Problem | Causes | Solutions
--- | --- | ---
Cannot access file. | The file is password protected. The entered password is not correct. | For details about password protected files, see Security Guide.
You cannot find out what is stored in a file. | You may not be able to ascertain the contents of a file simply from the file name. | You can switch the Select File screen between the [List] and [Thumbnails] display to check the file information. List display The file name, data of storage, and user name are shown. Thumbnails display An image of the stored file appears. For details about the Select File screen, see "Checking the Details of a Stored Document", Copy/ Document Server.
Memory frequently becomes full. | The Document Server memory is full. | Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following. Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.
`“Cannot display preview of this page.”` appears, and you cannot check the thumbnail image. | The image data may have been corrupted. | Press [Exit] to display the preview screen without a thumbnail. If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of the next page will appear.

Related topics

When the Memory Becomes Full While Using the Copy/Document Server Function
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1. 1. Searching by What You Want to Do
   - I Want to Save Paper
   - I Want to Convert Documents to Electronic Formats Easily
   - I Want to Register Destinations
   - I Want to Operate the Machine More Effectively
2. 2. What You Can Do with This Machine
   - You Can Customize the [Home] Screen as You Like
   - You Can Make Copies Using Various Functions
   - You Can Print Data Using Various Functions
   - You Can Utilize Stored Documents
   - You Can Send and Receive Faxes without Paper
   - You Can Send and Receive Faxes Using the Internet
   - You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed
   - You Can Use the Facsimile and the Scanner in a Network Environment
   - You Can Prevent Information Leakage (Security Functions)
   - You Can Monitor and Set the Machine Using a Computer
   - You Can Prevent an Unauthorized Copy

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