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# When You Cannot Print

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Problem | Causes | Solutions
--- | --- | ---
Printing does not start. | The power is off. | For details about how to turn on the main power switch, see "Turning On/Off the Power", Getting Started.
Printing does not start. | The cause is displayed on the screen of the control panel. | Check the error message or warning status on the display panel, and then take the required action. For details about solutions, see Messages Displayed When Using the Printer Function.
Printing does not start. | The interface cable is not connected correctly. | For details about how to connect interface cables correctly, see "Connecting to the Interface", Connecting the Machine/ System Settings.
Printing does not start. | The correct interface cable is not being used. | The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. For details about interface cable, see "Connecting to the Interface", Connecting the Machine/ System Settings.
Printing does not start. | The interface cable was connected after the machine was switched on. | Connect the interface cable before turning on the main power switch.
Printing does not start. | If the machine is using wireless LAN, failure to print might result from a weak wireless signal. | Check the radio signal status of the wireless LAN in [System Settings]. If signal quality is not satisfactory, move the machine to a location where radio waves can pass, or remove objects that might cause interference. You can check signal status only when wireless LAN is used in infrastructure mode. For details about the radio signal status of the wireless LAN, see "Interface Settings", Connecting the Machine/ System Settings.
Printing does not start. | If the machine is using Bluetooth unit, failure to print might result from a weak wireless signal. | Try the following: Check that there are no obstructions between the computer, machine, and other devices. Change the location of the computer. Change the location of the machine.
Printing does not start. | The Bluetooth unit is not installed properly. | Check that the Bluetooth interface unit is installed properly. Print the "Configuration Page", and confirm that Bluetooth is properly recognized. For details about how to print the "Configuration Page", see "Printing a Test Page", Print.
Printing does not start. | When there is a microwave oven or a wireless LAN access point near the device, radio waves may be interfering with the Bluetooth's communication. | Turn off the microwave oven and the wireless LAN access point, and then try printing again. If printing is successful, move the devices to a location where they do not interfere.
Printing does not start. | If the machine is using wireless LAN, SSID settings are incorrect. | Check using the machine's display panel that the SSID is correctly set. For details about SSID setting, see "Wireless LAN", Connecting the Machine/ System Settings.
Printing does not start. | If the machine is using wireless LAN, the receiver's MAC address may be preventing communication with the access point. | Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.
Printing does not start. | The login user name, login password, or driver encryption key is invalid. | Check the login user name, login password, or driver encryption key.
Printing does not start. | Advanced encryption has been set using the Extended Security function. | Check the settings of the Extended Security function. For details about extended security function settings, see Security Guide.
[List / Test Print] is disabled. | A mechanical error might have occurred. | Contact your service representative.
Printing does not start when using the extended wireless LAN in Ad-hoc mode. | The correct Communication mode is not set. | Turn off the main power switch, and then back on again. For details about how to turn on/off the main power switch, see "Turning On/Off the Power", Getting Started. Change [Communication Mode] in [System Settings] to [802.11 Ad-hoc Mode], and then select [Off] for [Security Method]. For details about Communication Mode, see "Interface Settings", Connecting the Machine/ System Settings.

If printing does not start, contact your service representative.

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