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# Other Printing Problems

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This section describes likely causes of and possible solutions for problems that can occur when printing from a computer.

When you cannot print clearly
Problem | Causes | Solutions
--- | --- | ---
The printed image is smudged. | Settings for thick paper have not been made when printing on thick paper in the bypass tray. | PCL 5c On the printer driver's [Paper] tab, select [Bypass Tray] in the "Input Tray:" list. Then in the "Type:" list, select a proper paper type. PCL 6 On the printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", and then select [Bypass Tray] in the "Input Tray:" list. Then in the "Paper Type:" list, select a proper paper type. PostScript 3 On the printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", and then select [Bypass Tray] in the "Input Tray:" list. Then in the "Paper Type:" list, select a proper paper type.
The printed image is faded over the entire page. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
The printed image is faded over the entire page. | The paper is unsuitable. | Use recommended paper. Printing on coarse or treated paper might result in faint print image. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
The printed image is faded over the entire page. | If the [Toner Saving] is selected in the printer driver settings, the entire page will be faded when printed. | Only when using PostScript 3 On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select [Off] in the "Toner Saving:" list.
Images smudge when rubbed. (Toner is not fixed.) | The specified paper type and the paper that is actually loaded might be different. For example, thick paper might be loaded but not specified as the paper type. | PCL 5c On the printer driver's [Paper] tab, select a proper paper type in the [Type:] box. PCL 6 On the printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", and then select a proper paper type in the "Paper Type:" list. PostScript 3 On the printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", and then select a proper paper type in the " Paper Type:" list.
The printed image is different from the image on the computer's display. | Printing will be performed by the machine's graphic processing function. | On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select [Raster] in the "Vector/Raster:" list.
When printing graphics, the output and the screen are different. | If the printer driver is configured to use the graphics command, the graphics command from the machine is used to print. | If you want to print accurately, set the printer driver to print without using the graphics command. For details about settings for printer driver, see the printer driver Help.
White lines appear. | The dustproof glass is dirty. | Clean the dustproof glass. For details about how to clean the dustproof glass, see "Cleaning the Dustproof Glass", Maintenance and Specifications.
Lines of garbled or unwanted alphanumeric characters appear. | An incorrect printer language might have been selected. | Select the correct printer driver, and then print the file again.
Images are cut off, or excess is printed. | You may be using paper smaller than the size selected in the application. | Use the same size paper as that selected in the application. If you cannot load paper of the correct size, use the reduction function to reduce the image, and then print. For details about reduction function, see the printer driver Help.
Photo images are coarse. | Some applications print at lower resolution. | Use the application's or printer driver's settings to specify a higher resolution. For details about printer driver's settings, see the printer driver Help.
A solid line is printed as a dashed line or appears blurred. | Dither patterns do not match. | Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help.
Fine lines are fuzzy, of inconsistent thickness or color, or do not appear. | Super fine lines have been specified in the application, or a color that is too light has been specified for the lines. | Change the dithering settings on the printer driver. For details about the dithering settings, see the printer driver Help. If the problem continues after you change the dithering settings, use the settings of the application in which the image was created to change the color and thickness of the lines.
Images appear only partially colored. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity condition. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.

When paper is not fed properly
Problem | Causes | Solutions
--- | --- | ---
Paper is not fed from the selected tray. | When you are using a Windows operating system, printer driver settings override those settings using the display panel. | PCL 5c On the printer driver's [Paper] tab, select the desired input tray in the "Input Tray" list. PCL 6 On the Printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", select the desired input tray in the "Input Tray:" list. PostScript 3 On the Printer driver's [Detailed Settings] tab, click [Paper] in the "Menu:", select the desired input tray in the "Input Tray:" list.
Images are printed at a slant. | The tray's side fences might not be locked. | Check that the side fences are locked. For details about how to set the side fences, see "Changing the Paper Size", Paper Specifications and Adding Paper.
Images are printed at a slant. | The paper is feeding in at a slant. | Load the paper correctly. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.
Misfeeds occur frequently. | The number of sheets loaded exceeds the capacity of the machine. | Load paper only as high as the upper limit markings on the side fences of the paper tray, or the markings on the paper guides of the bypass tray.
Misfeeds occur frequently. | The paper tray's side fences are set too tightly. | Push the side fences lightly, and then reset them.
Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Misfeeds occur frequently. | The paper is too thick or too thin. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
Misfeeds occur frequently. | The paper is wrinkled or has been folded/creased. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", Paper Specifications and Adding Paper.
Misfeeds occur frequently. | Printed paper is being used. | Do not load sheets that have already been copied or printed onto by another machine.
Misfeeds occur frequently. | Sheets are sticking together. | Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.
Sheets are feeding in together, resulting in jams. | Sheets are sticking together. | Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.
Copy paper becomes creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Copy paper becomes creased. | The paper is too thin. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
Edges of sheets are creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper.
Edges of sheets are creased. | You are using non-recommended paper. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", Paper Specifications and Adding Paper.
Duplex printing is malfunctioning. | You have loaded thick paper heavier than 169 g/m2 (90 lb.). | Change the paper.
Duplex printing is malfunctioning. | You have selected the paper tray that is not set for duplex print. | Change the setting for "Apply Duplex" in [System Settings] to enable duplex printing for the paper tray. For details about setting the "Apply Duplex", see "Tray Paper Settings", Connecting the Machine/ System Settings.
Duplex printing is malfunctioning. | You have selected a paper type that cannot be used for duplex printing. | In [Tray Paper Settings], select a paper type that can be used for duplex printing. For details about the paper types that can be used, see "Duplex Copying", Copy/ Document Server.
The image on the back side of duplex copies has mottled blank patches or is smudged. | Missing patches and smudges are caused by moisture leaking from the paper. | Do not install the machine in areas that are susceptible to low temperature. Use paper that has been stored where temperature and humidity conditions meet the limitations we recommend. For details about the paper storage conditions we recommend, see "Paper Storage", Paper Specifications and Adding Paper. Install the Optional anti-humidity heater. For details about the anti-humidity heater, contact your service representative.
White stripes appear on the OHP. | Fragments of paper are stuck to the OHP. | Use a dry cloth to wipe any paper fragments off the back of the OHP.
Cannot print from the small size paper tray. | The machine is configured not to feed paper from the tray in which the small size paper is set. | Change the setting for [Small Size Paper Tray] in [System Settings]. For details about changing the setting for "Small Size Paper Tray", see "General Features", Connecting the Machine/ System Settings.

Other printing problems
Problem | Causes | Solutions
--- | --- | ---
It takes a long time to complete a print job. | "Sleep mode" might be set. | The machine requires time to warm up if it has been in "Sleep mode". In [System Settings], under [Timer Settings], select [Sleep Mode Timer], and then specify "Sleep mode".
It takes a long time to complete a print job. | Photographs and other data intensive pages take a long time for the machine to process, so simply wait when printing such data. | If the Data In indicator is blinking, data has been received by the printer. Wait for a moment. Changing the following settings with the printer driver may help speed up printing: PCL 6 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help. PostScript 3 Select a lower resolution on the printer driver. For details about how to change the resolution setting, see the printer driver Help.
Images are printed in the wrong orientation. | The feed orientation you selected and the feed orientation selected in the printer driver's option setup might not be the same. | Set the machine's feed orientation and the printer driver's feed orientation accordingly. For details about settings for printer driver, see the printer driver Help.
Optional components connected to the machine are not recognized. | Bidirectional communication is not working. | Set up optional devices on the Properties of the printer. For details about how to set up optional devices, see the printer driver Help.
Combined printing, booklet printing, or Auto Reduce / Enlarge printing does not come out as expected. | The correct application or printer driver settings are not made. | Make sure the application's paper size and orientation settings match those of the printer driver. If a different paper size and orientation are set, select the same size and orientation.
A print instruction was issued from the computer, but printing did not start. | User Authentication may have been set. | For details about user authentication, see Security Guide.
Color originals are printed in black and white. | No color print settings are made on the printer driver. | Change the "Color/ Black and White:" setting on the printer driver. For details about how to change the "Color/ Black and White:" setting, see the printer driver Help.
PDF files do not print out/cannot perform PDF direct print. | PDF files are password-protected. | To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor. For details about printing PDF files, see "PDF Menu", Print, or Web Image Monitor Help.
PDF files do not print out/cannot perform PDF direct print. | PDF files cannot be printed if they are print-disabled in PDF file security setting. | Change the PDF file security setting.
PDF direct print produces strange or malformed characters. | Fonts were not embedded. | Embed fonts in the PDF file you want to print, and then print.
Printing did not start even though the specified print time has already passed. | [Jobs Not Printed As Machn. Was Off] was set to [Do not Print] in [Printer Features], but when the specified printing time came, the main power switch was turned off, or the machine was in Low Power mode. | Set [Jobs Not Printed As Machn. Was Off] to [Print When Machine On] in [Printer Features].
Printing did not start even though the specified print time has already passed. | The time set on the machine or computer is incorrect. | Set the correct time on the machine or computer.
Printing by Bluetooth is slow. | The number of jobs exceeds the capacity of the machine. | Reduce the number of jobs.
Printing by Bluetooth is slow. | A communication error might have occurred. Interference from the wireless LAN devices can reduce communication speed. Bluetooth transmission speeds are not high. | Remove the machine from close proximity with the wireless LAN devices. If there are active wireless LAN devices or other Bluetooth devices nearby, relocate the machine or disable those devices.

If the problem cannot be solved, contact your service representative.

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