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# Messages Displayed on the Control Panel When Using the Scanner Function

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This section describes likely causes of and possible solutions for the error messages that appear on the control panel. If a message not described here appears, act according to the message.

Message | Causes | Solutions
--- | --- | ---
`“Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status].”` | The entered user name or password was invalid. | Check that the user name and password are correct. Check that the ID and password for the destination folder are correct. A password of 128 or more characters may not be recognized.
`“Cannot communicate with PC. Contact the administrator.”` | WSD (Device) protocol or WSD (Scanner) protocol is disabled. | For details about how to enable or disable the WSD protocol, see Security Guide.
`“Cannot detect original size. Select scan size.”` | The original placed on the exposure glass is a nonstandard size. | Place the original correctly. Specify the scan size. When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process. Lift the ADF by 30 degrees or more.
`“Cannot find the specified path. Please check the settings.”` | The destination computer name or folder name is invalid. | Check whether the computer name and the folder name for the destination are correct.
`“Cannot find the specified path. Please check the settings.”` | An antivirus program or a firewall is preventing the machine connecting to your computer. | Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. If you are using anti-virus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the anti-virus software Help. To prevent a firewall blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your firewall's Help.
`“Cannot start scanning because communication was failed.”` | Scan Profile is not set on the client computer. | Set Scan Profile. For details about how to do this, see "Changing a Scan Profile", Scan.
`“Cannot start scanning because communication was failed.”` | The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data. | Open scanner properties, click the [Events] tab, and then select [Start this program] as the computer's response on receipt of scan data. For details, see your operating system's Help.
`“Cannot start scanning. Check the setting(s) on the PC.”` | The Scan Profile might be incorrectly configured. | Check the Scan Profile configuration.
`“Cannot write on the memory storage device. Check the memory storage device and machine settings.”` | The memory device is faulty, or the file name contains a character that cannot be used. | Check to see if the memory device is defective. Check the memory device. It might be unformatted, or its format might be incompatible with this machine. Check the file name set at the time of scanning. For details about the characters that can be used in file names, see "Specifying the File Name", Scan.
`“Cannot write on the memory storage device because remaining free space is insufficient.”` | The memory device is full and scan data cannot be saved. Even if the memory device appears to have sufficient free space, data might not be saved if the maximum number of files that can be saved is exceeded. | Replace the memory device. If the document is scanned as single-page or divided multiple pages, data already written to the memory device is saved as is. Replace the memory device, and then press [Retry] to save the remaining data, or press [Cancel] to redo the scan.
`“Cannot write on the memory storage device because the device is write-protected.”` | The memory device is write-protected. | Unlock the write-protection on the memory device.
`“Captured file exceeded max. number of pages per file. Cannot send the scanned data.”` | The maximum number of pages per file has been exceeded. | Reduce the number of pages in the transmitted file, and then resend the file. For details about the maximum number of pages per file, see "Storage Function", Scan.
`“Connection with LDAP server has failed. Check the server status.”` | A network error has occurred and connection has failed. Try the operation once more. | Try the operation again. If the message is still shown, the network may be busy. Check that the correct settings for LDAP server are listed in [Administrator Tools] of [System Settings]. For details about LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings.
`“Could not send the data because the PC timed out before it was sent.”` | A time out occurred when using WSD Scanner. Time outs occur when too much time passes between scanning an original and sending its data. The followings are likely causes of time outs: Too many originals per set. Misfed originals. Transmission of other jobs. | Reduce the number of originals, and then scan again. Remove any misfed original, and then scan again. Use Scanner Journal to check there are no jobs awaiting transmission, and then scan again.
`“Entered user code is not correct. Please re-enter.”` | You have entered an incorrect user code. | Check the authentication settings, and then enter a correct user code.
`“Exceeded max. E-mail size. Sending E-mail has been cancelled. Check [Max. E-mail Size] in Scanner Features.”` | The file size per page has reached the maximum e-mail size specified in [Scanner Features]. | Change the facsimile features settings as follows: Increase the e-mail size limit in [Max. E-mail Size]. Change the [Divide & Send E-mail] setting to [Yes (per Page)] or [Yes (per Max. Size)]. For details about these settings, see "Send Settings", Scan.
`“Exceeded max. No. of results to display. Max.: n”` (A figure is placed at n.) | Search results have exceeded the max. displayable number. | Search again after changing the search conditions.
`“Exceeded max. data capacity. Check scanning resolution, then press Start key again.”` | The scanned data exceeded maximum data capacity. | Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. For details about the settings for scan function, see "Relationship between Resolution and Scan Size", Scan.
`“Exceeded max. data capacity. Check the scanning resolution, then reset original(s).”` | The scanned original exceeded maximum data capacity. | Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. For details about the settings for scan function, see "Relationship between Resolution and Scan Size", Scan.
`“Exceeded max. number of alphanumeric characters for the path.”` | The maximum number of specifiable alphanumeric characters in a path has been exceeded. | The maximum number of characters which can be entered for the path is 256. Check the number of characters you entered, and then enter the path again.
`“Exceeded max. number of alphanumeric characters.”` | The maximum enterable number of alphanumeric characters has been exceeded. | Check the maximum number of characters which can be entered, and then enter it again. For details about the maximum enterable number of characters, see "Values of Various Set Items for Transmission/Storage ", Scan.
`“Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files.”` | The number of files exceeded the maximum number possible. | Reduce the number of files, and then send them again.
`“Exceeded max. number of files which can be used in Document Server at the same time.”` | The maximum number of files that can be stored in the Document Server has been exceeded. | Check the files stored by the other functions, and then delete unneeded files. For details about how to delete files, see "Deleting a Stored Document", Copy/ Document Server.
`“Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?”` | The file being stored has exceeded the maximum number of pages for one file. | Specify whether to store the data or not. Scan the pages that were not scanned, and then store them as a new file. For details about storing files, see "Saving and Storing the Scanned Documents", Scan.
`“Exceeded max. number of standby files. Try again after the current file is sent.”` | The maximum number of standby files was exceeded. | There are 100 files waiting in the sending queue for e-mail, Scan to Folder, or delivery functions. Wait until files have been sent.
`“Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable.”` | Too many files are waiting to be delivered. | Try again after they have been delivered.
`“Exceeded max. page capacity per file. Press [Send] to send the scanned data, or press [Cancel] to delete.”` | The number of scanned pages exceeded the maximum page capacity. | Select whether to send the data that has already been scanned.
`“Exceeded max. page capacity per file. Press [Write] to write the scanned data to the memory storage device, or press [Cancel] to delete.”` | The scan could not be completed because the maximum number of pages that can be scanned by this machine was exceeded during writing to the memory device. | Reduce the number of documents to be written to the memory device, and then try again.
`“Exceeded maximum number of file to store. Delete all unnecessary files.”` | Too many files are waiting to be delivered. | Try again after they have been delivered.
`“Exceeded time limit for LDAP server search. Check the server status.”` | A network error has occurred and connection has failed. | Try the operation again. If the message is still shown, the network may be busy. Check that the correct settings for LDAP server are listed in [Administrator Tools] of [System Settings]. For details about LDAP server, see "Programming the LDAP server", Connecting the Machine/ System Settings.
`“LDAP server authentication has failed. Check the settings.”` | The user name and password differ from those set for LDAP Authentication. | For details about LDAP Authentication, see Security Guide.
`“Memory is full. Cannot scan. The scanned data will be deleted.”` | Because of insufficient hard disk space, the first page could not be scanned. | Try one of the following measures: Wait for a while, and then retry the scan operation. Reduce the scan area or scanning resolution. For details about changing scan area and scanning resolution, see "Scan Settings" of Various Scan Settings, Scan. Delete unneeded stored files. For details about how to delete stored files, see "Deleting a Stored File", Scan.
`“Memory is full. Do you want to store scanned file?”` | Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned. | Specify whether to use the data or not.
`“Memory is full. Press [Write] to write the current scanned data to the memory storage device, or press [Cancel] to delete.”` | The scan could not be completed because there was insufficient hard disk memory at the time of saving to the memory device. | Select whether or not to save the scanned document to the memory device.
`“Memory is full. Scanning has been cancelled. Press [Send] to send the scanned data, or press [Cancel] to delete.”` | Because there is not enough free hard disk space in the machine for delivering or sending by e-mail while storing in the Document Server, only some of the pages could be scanned. | Specify whether to use the data or not.
`“Memory storage device not detected. Insert the device.”` | There is no memory device inserted. | Insert a memory device, or check to see whether the memory device is properly inserted in the media slot.
`“No paper. Load paper of one of the following sizes.”` | No paper is set in the specified paper tray. | Load paper of the sizes listed in the message. For details about loading paper, see "Loading Paper", Paper Specifications and Adding Paper.
`“Original(s) is being scanned for a different function.”` | A function of the machine other than the Scanner function is being used such as the Copier function. | Cancel the job that is being processed. For example, press [Exit], and then press the [Home] key. Next, press the [Copier] icon on the [Home] screen, and then press the [Stop] key. When the message `“The Stop key has been pressed, copying, and also other print jobs that were being processed and which could be stopped, have been suspended. To continue copying and printing press [Continue], to cancel copying press [Cancel Copying]. To delete other suspended jobs press [Job List].”` appears, press [Cancel Copying].
`“Output buffer is full. Sending the data has been cancelled. Please try again later.”` | Too many jobs are in standby state, and sending was canceled. | Retry sending after sending jobs in standby state completes.
`“SMTP authentication E-mail address and Administrator E-mail address mismatch.”` | The SMTP authentication e-mail address and the administrator's e-mail address do not match. | For details about how to set SMTP authentication, see "File Transfer", Connecting the Machine/ System Settings.
`“Scanner journal is full. Please check Scanner Features.”` | "Print & Delete Scanner Journal" in [Scanner Features] is set to [Do not Print: Disable Send], and Scanner Journal is full. | Print or delete Scanner Journal. For details about Scanner Features, see "General Settings", Scan.
`“Selected file is currently in use. File name cannot be changed.”` | You cannot change the name of a file whose status is "Waiting..." or that is being edited with DeskTopBinder. | Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then change the file name.
`“Selected file is currently in use. Password cannot be changed.”` | You cannot change the password of a file whose status is "Waiting..." or that is being edited with DeskTopBinder. | Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then change the password.
`“Selected file is currently in use. User name cannot be changed.”` | You cannot change the sender's name whose status is "Waiting..." or that is being edited with DeskTopBinder. | Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then change the user name.
`“Sending the data has failed. The data will be resent later.”` | A network error has occurred and a file was not sent correctly. | Wait until sending is retried automatically after the preset interval. If sending fails again, contact your administrator.
`“Some invalid destination(s) contained. Do you want to select only valid destination(s)?”` | The specified group contains e-mail destinations and Scan to Folder destinations, either of which are incompatible with the specified transmission method. | In the message that appears at each transmission, press [Select].
`“Some of selected files are currently in use. They could not be deleted.”` | You cannot delete a file which is waiting to be transmitted ("Waiting..." status displayed) or whose information is being changed with DeskTopBinder. | Cancel transmission ("Waiting..." status cleared) or the DeskTopBinder setting, and then delete the file.
`“Some page(s) are near blank. To cancel, press the Stop key.”` | The first page of the document is almost blank. | The original's blank side might have been scanned. Be sure to place your originals correctly.
`“The entered file name contains invalid character(s). Enter the file name again using any of the following 1 byte characters. " 0 to 9 ", " A to Z ", " a to z ", " . - _"”` | The file name contains a character that cannot be used. | Check the file name set at the time of scanning. For details about characters that can be used in file names, see "Specifying the File Name", Scan.
`“The entered file name contains invalid character(s). Enter the file name again using any of the following 1 byte characters. " 0 to 9 ", " A to Z ", " a to z ", " . - _"”` | The file name contains a character that cannot be used. | Check the file name specified at the time of scanning. The file name specified in the Sending Scan Files to Folders function cannot contain the following characters: \ / : * ? " < > | The file name cannot start or end with a period ".".
`“The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.”` | You have tried to delete files without the authority to do so. | To check your access permission for stored documents, or to delete a document you do not have permission to delete, see Security Guide.
`“Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status].”` | Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination. | Allocate sufficient space.
`“Transmission has failed. To check the current status, press [Scanned Files Status].”` | While a file was being sent, a network error occurred and the file could not be sent correctly. | If the same message appears again after scanning again, the cause could be a mixed network, or else network settings were changed during WSD scanner transmission. For details about network error, contact your administrator.
`“Updating the destination list has failed. Try again?”` | A network error has occurred. | Check whether the server is connected. Antivirus programs and firewalls can prevent client computers from establishing connection with this machine. If you are using anti-virus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the anti-virus software Help. To prevent a firewall blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your firewall's Help.
`“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”` | A specified destination or sender's name was cleared when the destination list in the delivery server was updated. | Specify the destination or sender's name again.
`“Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.”` | The destination list is being updated from the network using Web Image Monitor. | Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
`“You do not have the privileges to use this function.”` | The logged in user name does not have permission for the selected function. | For details about how to set permissions, see Security Guide.
`“Exceeded max. data capacity.”` `“Check the resolution and the ratio and then press the Start key again.”` | The data being scanned is too large for the scale ratio specified in [Specify Size]. | Reduce the resolution or [Specify Size] value, and then try to scan the original again.
`“The size of the scanned data is too small.”` `“Check the resolution and the ratio and then press the Start key again.”` | The data being scanned is too small for the scale ratio specified in [Specify Size]. | Specify a higher resolution or a large size in [Specify Size], and then try to scan the original again.
`“Not all of the image will be scanned.”` | If the scaling factor specified in [Specify Reproduction Ratio] is too large, part of the image may be lost. | Reduce the scaling factor in [Specify Reproduction Ratio], and then try to scan the original again. If displaying the entire image is not necessary, press the [Start] key to start scanning with the current scaling factor.
`“Not all of the image will be scanned.”` | Using [Specify Reproduction Ratio] to scale down a large document may cause part of the image to be lost. | Specify a large size in [Specify Size], and then try to scan the original again. If displaying the entire image is not necessary, press the [Start] key to start scanning with the current scaling factor.
`“Check original's orientation.”` | Documents may sometimes not be scanned depending on a combination of items such as the specified scaling factor and document size. | Change the orientation of the original, and then try to scan the original again.
`“The PDF Digital Signature's device certificate has expired. The file cannot be sent.”` | The device certificate (PDF with digital signature) has expired. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.
`“XXX cannot be YYY because the PDF Digital Signature's device certificate is not currently valid.”` (XXX and YYY indicate the user action.) | The device certificate (PDF with digital signature) has expired. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.
`“The PDF Digital Signature's device certificate is invalid. The file cannot be sent.”` | There is no device certificate (PDF with digital signature) or the certificate is invalid. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.
`“XXX cannot be YYY because there is a problem with the PDF Digital Signature's device certificate. Check the device certificate.”` (XXX and YYY indicate the user action.) | There is no device certificate (PDF with digital signature) or the certificate is invalid. | A new device certificate (PDF with digital signature) must be installed. For details about how to install a device certificate (PDF with digital signature), see Security Guide.
`“XXX cannot be YYY because there is a problem with the device certificate used for the S/MIME signature. Check the device certificate.”` (XXX and YYY indicate the user action.) | There is no device certificate (S/MIME) or the certificate is invalid. | A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see Security Guide.
`“XXX cannot be YYY because the device certificate used for the S/MIME signature is not currently valid.”` (XXX and YYY indicate the user action.) | The device certificate (S/MIME) has expired. | A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see Security Guide.
`“Transmission cannot be performed because the certificate used for the S/MIME signature is not currently valid.”` | The device certificate (S/MIME) has expired. | A new device certificate (S/MIME) must be installed. For details about how to install a device certificate (S/MIME), see Security Guide.
`“The destination cannot be selected because its certificate is not currently valid.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“The group destination cannot be selected because it contains a destination with a certificate that is not currently valid.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.
`“Transmission cannot be performed because the certificate for encryption is not currently valid.”` | The user certificate (destination certificate) has expired. | A new user certificate must be installed. For details about the user certificate (destination certificate), see Security Guide.

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1. 1. Searching by What You Want to Do
   - I Want to Save Paper
   - I Want to Convert Documents to Electronic Formats Easily
   - I Want to Register Destinations
   - I Want to Operate the Machine More Effectively
2. 2. What You Can Do with This Machine
   - You Can Customize the [Home] Screen as You Like
   - You Can Make Copies Using Various Functions
   - You Can Print Data Using Various Functions
   - You Can Utilize Stored Documents
   - You Can Send and Receive Faxes without Paper
   - You Can Send and Receive Faxes Using the Internet
   - You Can Send and Receive Faxes by Using the Machine without Fax Unit Installed
   - You Can Use the Facsimile and the Scanner in a Network Environment
   - You Can Prevent Information Leakage (Security Functions)
   - You Can Monitor and Set the Machine Using a Computer
   - You Can Prevent an Unauthorized Copy

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