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# Receiving documents unconditionally

When faxes cannot be printed as normal, Substitute Reception allows fax reception. This section describes the conditions under which this will occur.

If one of the conditions in the following list occurs, the machine receives all fax documents using Substitute Reception.

Problems | Causes | Solutions
--- | --- | ---
The machine is printing with a different function. | The machine is busy printing with a different function. | The document is automatically printed after the current job finishes.
The message `“Output Tray is full.”` `“Remove paper.”` appears. | The output tray is full. | Remove paper from the output tray.
is lit. | The cover is open. | Close the cover shown in the display.