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# Messages Displayed When Using the Copy/Document Server Function

This section describes the machine's main messages. If other messages appear, follow their instructions.

- If you cannot make copies as you want because of the paper type, paper size or paper capacity problems, use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.

- For messages that are not listed here, see "When You Have Problems Operating the Machine".

Message | Causes | Solutions
--- | --- | ---
`"Authentication has failed."` | The entered login user name or login password is not correct. | Contact the user administrator.
`"Authentication has failed."` | The machine cannot perform authentication. | Contact your administrator.
`"Cannot staple paper of this size."` | The Staple function cannot be used with paper size selected. | Select a proper paper size. See "Finisher (Type 3 Only)", About This Machine.
`"Check paper size."` | An irregular paper size is set. | If you press the [Start] key, the copy will start using the selected paper.
`"Duplex is not available with this paper size."` | A paper size not available in Duplex mode has been selected. | Select a proper paper size. See "Specifications for the Main Unit", About This Machine.
`"Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?"` | The number of scanned pages exceeds the capacity per file of the Document Server. | Press [Store File] to store scanned pages as a file. Scanned data is stored as a file in the Document Server. If you do not want to store scanned pages, press [No]. Scanned data is deleted.
`"Exceeded the maximum number of sheets that can be used. Copying will be stopped."` | The number of pages the user is permitted to copy has been exceeded. | Contact your administrator.
`"File being stored exceeded max. number of pages per file. Copying will be stopped."` | The scanned originals have too many pages to store as one document. | Press [Exit], and then store again with an appropriate number of pages.
`"Magazine or Booklet mode is not available due to mixed image mode."` | You selected the "Magazine" or "Booklet" function for originals scanned using different functions, such as copy and printer. | Make sure originals for the "Magazine" or "Booklet" function are scanned using the same function.
`"Maximum number of sets is n."` (A figure is placed at n.) | The number of copies exceeds the maximum copy quantity. | You can change the maximum copy quantity from [Max. Copy Quantity] in [General Features] under [Copier / Document Server Features]. For details about Max. Copy Quantity, see "General Features", Copy and Document Server Reference.
`"Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue."` | A function of the machine other than the Copier function is being used such as the Document Server function. | Cancel the job in progress. For example, press [Exit], and then press the [Document Server] key. Next, press the [Clear/Stop] key. When the message `"The Clear / Stop key was pressed. Are you sure you want to stop scanning?"` appears, press [Stop].
`"Please wait."` | The destination list is being updated from the network using Web Image Monitor. | Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
`"Stapling capacity exceeded."` | The number of sheets per set is over the staple capacity. | Check the stapler capacity. See "Finisher (Type 3 Only)", About This Machine.
`"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."` | You have tried to delete files without the authority to do so. | Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.
`"You do not have the privileges to use this function."` | The logged in user name does not have permission for the selected function. | Contact your administrator about permission for the required function.

- When You Have Problems Operating the Machine