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# When You Cannot Send Scan Files Using WSD

This section describes likely causes of and possible solutions for sending scan files using WSD.

Problem | Causes | Solutions
--- | --- | ---
The WSD scanner function cannot be used. | Scan Profile is not set on the client computer. | Set Scan Profile. For details about how to do this, see "Changing a Scan Profile", Scanner Reference.
The WSD scanner function cannot be used. | The [Take no action] setting has been selected on the client computer, forcing the client computer to remain inactive when it receives scan data. | Open scanner Properties, click the [Events] tab, and then select [Start this program] as the computer's response on receipt of scan data. For details, see your operating system's Help.