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# When You Cannot Make Copies As Wanted

This section describes likely causes of and possible solutions for unsatisfactory copy results.

Basic
Problem | Causes | Solutions
--- | --- | ---
Misfeeds occur frequently. | The number of sheets loaded exceeds the capacity of the machine. | Fan the sheets thoroughly before loading them. When loading paper into the paper tray, load paper only as high as the upper limit markings on the side fences of the paper. When loading paper on the bypass tray, load only as much paper as can be held between the guides on the bypass tray.
Misfeeds occur frequently. | The paper tray's side fences are set too tightly. | Push the side fences lightly, and then reset it.
Misfeeds occur frequently. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine.
Misfeeds occur frequently. | The paper is too thick or too thin. | Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
Misfeeds occur frequently. | The copy paper is wrinkled or has been folded/creased. | Use recommended paper. For details about recommended paper, see "Recommended Paper Sizes and Types", About This Machine. Use paper that has been stored in the recommended temperature and humidity conditions. For details about the proper way to store paper, see "Paper Storage", About This Machine.
Misfeeds occur frequently. | Printed paper is being used. | Do not load sheets that have already been copied or printed onto by another machine.
Misfeeds occur frequently. | Sheets are sticking together. | Fan the sheets thoroughly before loading them. Alternatively, feed the sheets into the machine one at a time.
Misfeeds occur frequently. | The friction pad, paper feed roller, or registration roller may be dirty. | Clean the pertinent section as necessary. See "Cleaning the Friction Pad and Paper Feed Roller" and "Cleaning the Registration Roller", About This Machine.
Copy paper becomes creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine.
Copy paper becomes creased. | The paper is too thin. | Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
Copies are not stapled. | There are jammed staples in the stapler. | Remove jammed staples. See Removing Jammed Staples.
Copies are not stapled. | Copy paper is curled. | Turn the copy paper over in the tray.
Copies are stapled as separate batches. | The number of copies is too great for the stapler to staple as a single batch. | Check the stapler capacity. See "Finisher (Type 3 Only)", About This Machine.
Staples are wrongly positioned. | Originals are not set correctly. | Check the correct position to place the originals. For details about how to place the originals with stapling, see "Staple (Type 3 Only)", Copy and Document Server Reference.
Paper does not output during printing with stapling. | When you stop printing while using the staple function, paper not stapled during printing may be left in the staple unit. | Press the [Clear Modes] key, and then cancel copy settings, including stapling.
You cannot combine several functions. | Selected functions cannot be used together. | Check the combination of functions, and then make the settings again. See "Function Compatibility", Copy and Document Server Reference.
When sorting, the pages are divided into two blocks. | The memory became full in the middle of sorting and the pages were delivered in two blocks. | In [Copier / Document Server Features], under [Input / Output], set [Memory Full Auto Scan Restart] to [Off].
The copy is grayed out or a text pattern appears in the background of the copy. | You have copied a copy-guarded document protected from unauthorized copying. | Check the document. For details about how to prevent unauthorized copying of the document, see "Preventing an Unauthorized Copy", About This Machine.
Images are skewed. | The side fences in the paper feed tray are not set properly. | Make sure the side fences are set properly. For details about how to set the side fences, see "Changing the Paper Size", About This Machine.
Images are skewed. | The paper is feeding in at a slant. | Load the paper correctly. See "Loading Paper", About This Machine.
Edges of sheets are creased. | The paper is damp. | Use paper that has been stored in the recommended temperature and humidity conditions. See "Paper Storage", About This Machine.
Edges of sheets are creased. | You are using non-recommended paper. | Use recommended paper. See "Recommended Paper Sizes and Types", About This Machine.
Sheets are feeding in together, resulting in jams. | Sheets are sticking together. | Fan the pages to loosen the paper before loading it. Alternatively, feed the paper one sheet at a time.
`"Add Staples"` message appears and the Staple function cannot be used. | The staple cartridge is not set properly. | Make sure the staple cartridge is set properly. See "Adding Staples", About This Machine.

Edit
Problem | Causes | Solutions
--- | --- | ---
In "Erase Border", "Erase Centre", or "Erase Centre / Border" mode, parts of the original image are not copied. | You have entered a wide erased margin. | Make the margin width narrower. You can adjust it between 2 99 mm (0.1 3.9 inches).
In "Erase Border", "Erase Centre", or "Erase Centre / Border" mode, parts of the original image are not copied. | Originals are not scanned correctly. | Place the originals correctly.
In "Margin Adjustment" mode, parts of the original image are not copied. | You set a wide erased margin. There is a lack of margin space on the opposite side of the binding position. | Set a narrower margin with User Tools. You can set the width between 0 30 mm (0 1.2 inches).
In "Image Repeat" mode, the original image is not copied repeatedly. | You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio. | Select copy paper larger than the originals or select the proper reproduction ratio.

Stamp
Problem | Causes | Solutions
--- | --- | ---
The stamp position is wrong. | The paper orientation is wrong. | Check the paper orientation and stamp position.
The stamp is not printed on the back side of sheets when duplex copying. | The back side stamp position is incorrect for the paper size. | Reset the back side stamp position. For details about Duplex Back Page Stamping Position, see "Copier and Document Server Features", Copy and Document Server Reference.

Combine
Problem | Causes | Solutions
--- | --- | ---
Copies made with the "Booklet" or "Magazine" function cannot be folded into a book correctly. | You have selected a setting ("Open to Left" or "Open to Right") that does not match the orientation of originals. | In [Copier / Document Server Features], under [Edit], set [Orientation: Booklet, Magazine] properly.
When using "Combine", parts of the image are not copied. | You specified a reproduction ratio that does not match the sizes of the originals and copy paper. | When you specify a reproduction ratio using Manual Paper Select mode, make sure the ratio matches the originals and the copy paper. Select the correct reproduction ratio before using Combine mode. See "One-Sided Combine", "Two-Sided Combine", or "Auto Reduce / Enlarge", Copy and Document Server Reference.
Copies are not in correct order. | You placed the originals in the incorrect order. | When inserting a stack of originals into the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.

Duplex
Problem | Causes | Solutions
--- | --- | ---
Cannot print in duplex mode. | You have loaded thin paper lighter than 60 g/m2 (16 lb. Bond), or thick paper heavier than 163 g/m2 (90 lb. Index). | Change the paper.
Cannot print in duplex mode. | "Apply Duplex" is set to [No] for "Paper Type". | In [Tray Paper Settings], under "Paper Type", set "Apply Duplex" to [Yes]. For details, see "Tray Paper Settings", Network and System Settings Reference.
Cannot print in duplex mode. | You have selected a paper type that cannot be used for duplex copying. | In [Tray Paper Settings], select a paper type that can be used for duplex print. For details about the paper types that can be used, see "Specifications for the Main Unit", About This Machine.
Copies are not in correct order. | You placed the originals in the incorrect order. | When inserting a stack of originals into the ADF, the last page should be on the bottom. If you place an original on the exposure glass, start with the first page to be copied.
When using "Duplex", copy is made top to bottom even though [Top to Top] is selected. | You placed the originals in the wrong orientation. | Place the original in the correct orientation. See "Duplex Copying", Copy and Document Server Reference.

Document Server
Problem | Causes | Solutions
--- | --- | ---
Cannot access file. | The file is password protected. | Contact your administrator. To delete the files stored in the Document Server, select [Delete All Files in Document Server] under [Administrator Tools] in [System Settings]. As this will permanently delete every single file, make sure the Document Server does not contain any files you want to keep. For details about Delete All Files in Document Server, see "Administrator Tools", Network and System Settings Reference.
You cannot find out what is stored in a file. | You may not be able to ascertain the contents of a file simply from the file name. | You can switch the Select File screen between [List] and [Thumbnails] display to check the contents of the file. Check information other than the file name. List display The file name, date of storage, and user name are shown. Thumbnails display An image of the stored file appears. You can enlarge the image by pressing [Preview]. See "Checking the Details of a Stored Document", Copy and Document Server Reference.
Memory frequently becomes full. | The Document Server memory is full. | Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following. Switch to the scanner screen, and then delete unnecessary files stored under the scanner function. Switch to the printer screen, and then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.
`"Cannot display preview of this page."` appears, and you cannot check the thumbnail image. | The image data may have been corrupted. | Press [Exit] to display the preview screen without a thumbnail. If the selected document contains several pages, press [Switch] on the "Display Page" area to change the page, and then a preview of the next page will appear.

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When Memory Is Full