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# Messages Displayed on the Control Panel When Using the Printer Function

This section describes likely causes of and possible solutions for the error messages that appear on the control panel.

- Before turning the main power switch off, see "Turning On/Off the Power", About This Machine.

Message | Causes | Solutions
--- | --- | ---
`"Authentication has failed."` | The entered login user name or login password is not correct. | Ask the user administrator for the correct login user name and login password.
`"Authentication has failed."` | The machine cannot perform authentication. | Contact your administrator.
`"Cannot connect with the wireless card. Turn the main power switch off, then check the card."` | The wireless LAN board was not inserted when the machine was turned on. The wireless LAN board was pulled out after the machine was turned on. The settings are not updated although the unit is detected. | Turn off the main power switch, and then check the wireless LAN board is inserted correctly. And then, turn on the main power switch again. If the message appears again, call your service representative.
`"Cannot display files from the selected memory device."` | The memory device used cannot be recognized. | For details about the recommended memory devices for the Direct printing function from removable memory devices, contact your sales or service representative. The USB flash memory that features password protection or other security features may not work normally.
`"Hardware Problem: Ethernet"` | An error has occurred in the Ethernet interface. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`"Hardware Problem: HDD"` | An error has occurred in the hard disk. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`"Hardware Problem: USB"` | An error has occurred in the USB interface. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`"Hardware Problem: Wireless Board"` | Access to the wireless board in which the wireless LAN board is inserted is possible, but an error was detected. | Turn off the main power switch, and then check the wireless board is inserted correctly. And then, turn on the main power switch again. If the message appears again, contact your service representative.
`"Hardware Problem: Wireless Card"` | The installed wireless LAN card is not compatible with this machine. An error has occurred in the wireless LAN card. | Turn off the main power switch, and then check the wireless card. And then, turn on the main power switch again. If the message appears again, contact your service representative.
`"Load following paper in n. To cancel job, press [Job Reset]."` (A figure is placed at n.) | The printer driver settings are incorrect or the tray does not contain paper of the size selected in the printer driver. | Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", About This Machine.
`"More than one file cannot be selected with this file type."` | A non-JPEG file has been selected. | Multiple non-JPEG files cannot be selected at one time in the Direct printing function from removable memory devices. Select files separately.
`"Paper size and type are mismatched. Select another tray from the following and press [Continue]. To cancel job, press [Job Reset]. Paper size and type can also be changed in User Tool."` | The printer driver settings are incorrect or the tray does not contain paper of the size or type selected in the printer driver. | Check that the printer driver settings are correct, and then load paper of the size selected in the printer driver into the input tray. For details about how to change the paper size, see "Changing the Paper Size", About This Machine.
`"Paper size of n is mismatched. Select another tray from the following and press [Continue].Paper type can also be changed in User Tools."` (A tray name is placed at n.) | The size of the paper in the tray does not match the paper size specified in the printer driver. | Select a tray containing paper that is the same size as the specified paper size.
`"Problem: Printer Font Error"` | An error has occurred in the font settings. | Contact your service representative.
`"The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted."` | You have tried to delete files without the authority to do so. | Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.
`"The same paper tray cannot be set for the main sheets and slip sheets ([Designate]). Check the setting."` | The tray selected for other pages is the same as the one for slip sheets. | Reset the job. Be sure the tray you select for slip sheets is not providing paper for other pages.
`"The size of the selected file(s) is too large."` | The total size of the selected file(s) exceeds 1 GB. | File(s) with a total size that exceeds 1 GB cannot be printed. When the total size of the multiple files that are selected exceeds 1 GB, select files separately. Print by using a function other than the Direct printing function from removable memory devices.
`"Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared."` | The destination list is being updated from the network using Web Image Monitor. | Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.
`"You do not have the privileges to use this function."` | The logged in user name does not have permission for the selected function. | Contact your administrator about the permission for the required function.