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# Other Messages

This section describes likely causes of and possible solutions for the error messages that are printed on the error logs or reports.

Message | Causes | Solutions
--- | --- | ---
`“86: Error”` | Parameters of the control code are invalid. | Check the print settings.
`“91: Error”` | Printing was canceled by the auto job cancel function due to a command error. | Check that the data is valid.
`“92: Error”` | Printing was canceled because [Job Reset] or the [Clear/Stop] key was selected on the machine's control panel. | Perform the print operation again if necessary.
`“98: Error”` | The machine could not access Hard disk correctly. | Turn off the main power switch, and then back on again. If the message appears frequently, contact your service representative.
`“99: Error”` | This data cannot be printed. The specified data is either corrupt or not supported by the Direct printing function from removable memory devices. | Check that the data is valid. For details about the kinds of data supported by the Direct printing function from removable memory devices, see "Direct Printing from a Removable Memory Device", Printer Reference.
`“Address Book is currently in use by another function. Authentication has failed.”` | The machine currently cannot perform authentication because the Address Book is being used by another function. | Wait a while, and then retry the operation.
`“Auto-registration of user information has failed.”` | Automatic registration of information for LDAP Authentication or Windows Authentication failed because the Address Book is full. | Contact your administrator.
`“Cannot store data of this size.”` | The paper size exceeded the capacity of the Document Server. | Reduce the paper size of the file that you want to send to a size that the Document Server can store. Custom size files can be sent but not stored afterward.
`“Classification Code is incorrect.”` | The classification code has not been entered, or the classification code has been entered incorrectly. | Enter the correct classification code.
`“Classification Code is incorrect.”` | The classification code is not supported with the printer driver. | Select Optional for classification code. For details about how to specify classification code settings, see "Configuring Classification Codes", Printer Reference.
`“Collate has been cancelled.”` | Collate was canceled. | Turn off the main power switch, and then back on again. If the message appears again, contact your sales or service representative.
`“Compressed Data Error.”` | The printer detected corrupt compressed data. | Check the connection between the computer and the printer. Check that the program you used to compress the data is functioning correctly.
`“Data storage error.”` | You tried to print a Sample Print, Locked Print, Hold Print, or Stored Print file, or to store a file in the Document Server when the hard disk was malfunctioning. | Contact your service representative.
`“Document Server is not available to use. Cannot store.”` | You cannot use the Document Server function. | Contact your administrator.
`“Duplex has been cancelled.”` | Duplex printing was canceled. | Select the proper paper size for the duplex function. See "Specifications for the Main Unit", About This Machine. In [Tray Paper Settings], under "Paper Type", set "Apply Duplex" to [Yes] for the paper tray that can be used for duplex print. For details, see "Tray Paper Settings", Network and System Settings Reference.
`“Error has occurred.”` | A syntax error, etc., occurred. | Check that the PDF file is valid.
`“Exceeded max. capacity of Document Server. Cannot store.”` | The hard disk became full after a file was stored. | Delete some of the files stored in the Document Server or reduce the size that you want to send.
`“Exceeded max. number of files of Document Server. Cannot store.”` | The maximum file capacity of the Document Server was exceeded. | Delete some of the files stored in the Document Server.
`“Exceeded max. number of files to print for temporary / stored jobs.”` | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum file capacity was exceeded. | Delete unneeded files stored in the machine.
`“Exceeded max. number of pages of Document Server. Cannot store.”` | The maximum page capacity of the Document Server was exceeded. | Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.
`“Exceeded max. number of pages to print for temporary / stored jobs.”` | While printing a Sample Print, Locked Print, Hold Print, or Stored Print file, the maximum page capacity was exceeded. | Delete unneeded files stored in the machine. Reduce the number of pages to print.
`“Exceeded max. pages. Collate is incomplete.”` | The number of pages exceeds the maximum number of sheets that you can use Collate with. | Reduce the number of pages to print.
`“Exceeded the maximum unit count for Print Volume Use. The job has been cancelled.”` | The number of pages the user is permitted to print has been exceeded. | Contact your administrator.
`“Failed to obtain file system.”` | PDF direct printing could not be performed because the file system could not be obtained. | Turn off the main power switch, and then back on again. If the message appears again, contact your service representative.
`“File system is full.”` | PDF file does not print out because the capacity of the file system is full. | Delete all unnecessary files from the hard disk, or decrease the file size sent to the machine.
`“HDD is full.”` | The hard disk became full while printing a Sample Print, Locked Print, Hold Print, or Stored Print file. | Delete unneeded files stored in the machine. Alternatively, reduce the data size of the Sample Print, Locked Print, Hold Print, or Stored Print file.
`“HDD is full.”` | When printing with the PostScript 3 printer driver, the hard disk capacity for fonts and forms has been exceeded. | Delete unneeded forms or fonts registered in the machine.
`“I/O buffer overflow.”` | An input buffer overflow occurred. | In [Printer Features], under [System], set [Memory Usage] to [Font Priority]. In [Printer Features], under [Host Interface], select [I/O Buffer], and then set the maximum buffer size to a larger value. Reduce the number of files being sent to the machine.
`“Information for user authentication is already registered for another user.”` | The user name for LDAP or Integration Server authentication was already registered in a different server with a different ID, and a duplication of the user name occurred due to a switching of domains (servers), etc.. | Contact your administrator.
`“Insufficient Memory”` | A memory allocation error occurred. | PCL 5e On the printer driver's [Print Quality] tab, select a lower resolution in the "Resolution" area. In [Printer Features], under [System], set [Memory Usage] to [Font Priority]. PCL 6 On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list. On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select "Raster" in the "Vector/Raster:" list. In some cases, it will take a long time to complete a print job. In [Printer Features], under [System], set [Memory Usage] to [Font Priority]. PostScript 3 On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list. In [Printer Features], under [System], set [Memory Usage] to [Font Priority].
`“Memory Retrieval Error”` | A memory allocation error occurred. | Turn off the main power switch, and then back on again. If the message appears again, replace the RAM.
`“No response from the server. Authentication has failed.”` | A timeout occurred while connecting to the server for LDAP authentication or Windows Authentication. | Check the status of the server.
`“Print overrun.”` | Images were discarded while printing. | PCL 5e On the printer driver's [Print Quality] tab, select a lower resolution in the "Resolution" area. PCL 6 On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list. PostScript 3 On the printer driver's [Detailed Settings] tab, click [Print Quality] in the "Menu:", and then select a lower resolution in the "Resolution:" list.
`“Printing privileges have not been set for this document.”` | The PDF document you have tried to print has no privileges to print. | Contact the owner of the document.
`“Receiving data failed.”` | Data reception was aborted. | Resend the data.
`“Selected ppr. size is not supported. Job was cancelled.”` | Job reset is automatically performed if the specified paper size is incorrect. | Specify the correct paper size, and then print the file again.
`“Sending data failed.”` | The machine received a command to stop transmission from the printer driver. | Check if the computer is working correctly.
`“Staple has been cancelled.”` | Stapling printing was canceled. | Check the paper orientation, paper quantity, print orientation, and staple position. Certain settings can produce print results that might not be as expected.
`“The entered password is incorrect.”` | The password of the encrypted PDF file has been entered incorrectly. | Enter the correct password.
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. memory.”` | The hard disk became full after a file was stored. | Delete the files stored in the Document Server or reduce the file size to be sent.
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of files.”` | The maximum file capacity of the Document Server was exceeded. | Delete the files stored in the Document Server.
`“The print job has been cancelled because capture file(s) could not be stored: Exceeded max. number of pages per file.”` | The maximum page capacity of the Document Server was exceeded. | Delete some of the files stored in the Document Server or reduce the number of pages that you want to send.
`“You do not have a privilege to use this function. This job has been cancelled.”` | The entered login user name or login password is not correct. | Check that the user name and password are correct.
`“You do not have a privilege to use this function. This job has been cancelled.”` | The logged in user is not allowed to use the selected function. | Contact your administrator.
`“You do not have a privilege to use this function. This operation has been cancelled.”` | The logged in user does not have the privileges to register programs or change the paper tray settings. | Contact your administrator.

If printing does not start, contact your service representative.

- The contents of errors may be printed on the Configuration Page. Check the Configuration Page in conjunction with the error log. For details about how to print the Configuration Page, see "List / Test Print", Printer Reference.

Related topics

Checking the Error Log