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Removing Jammed Paper from the Inner/Tray 1/Tray 2

Use the following procedure to remove paper that has become jammed inside the printer or in the paper feed area.

CAUTION

  • The inside of this machine becomes very hot. Do not touch parts labelled “” (indicating a hot surface).

1Pull tray 1 halfway out, and check for jammed paper. If there is jammed paper, remove it carefully.

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2Carefully slide tray 1 back in until it stops.

3If paper is loaded in the bypass tray, remove the paper.

4Close the bypass tray.

5Push the side button to open the front cover, and then carefully lower it.

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6Carefully pull out the print cartridge horizontally, holding its center.

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  • Do not shake the removed print cartridge. Doing so can cause remaining toner to leak.

  • Place the print cartridge on paper or similar material to avoid dirtying your workspace.

7Lifting the guide plate, remove the jammed paper carefully.

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8Slide the print cartridge in horizontally. When the cartridge can go no further, raise it slightly and push it fully in. Then push down on the cartridge until it clicks into place.

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9Using both hands, carefully push up the front cover until it closes.

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Note

  • If paper is jammed in tray 2 but is difficult to locate, pull out tray 2 to remove it. After removing the paper, carefully push tray 2 all the way back inside the printer.

  • When closing the front cover, push the upper area of the cover firmly. After closing the cover, check that the error is cleared.