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Troubleshooting USB

Problem

Solutions

The printer is not recognized automatically.

Turn off the power of the printer, reconnect the USB cable, and then turn it on again.

Windows has already configured the USB settings.

Open Windows' Device Manager, and then, under [Universal Serial Bus controllers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help.

When using Windows 2000/XP/Vista or Windows Server 2003/2003 R2, an erroneous device is displayed under [USB Controller] in the [Device Manager] dialog box.

An error occurs during software installation.

First reboot Windows. Then, on the [Start] menu, select [Control Panel]. Double-click the System icon, and then on the [Hardware] tab, click [Device Manager]. Under [Other Devices], select the printer, and then open its properties dialog box. On the [General] tab, click [Reinstall Driver] to reinstall the driver.