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When Paper is Jammed

If a paper jam occurs, the Alert indicator on the control panel flashes and the following message appears on the Smart Organizing Monitor dialog box:

“Paper Misfeed.”

Open the indicated cover or pull out the indicated unit, and then remove any misfed paper.

Important

  • Misfed paper may be covered in toner. Be careful not to get toner on your hands or clothes.

  • Toner on prints made after removing misfed paper may be loose (inadequately fused). Make a few test prints until smudges no longer appear.

  • Do not forcefully remove misfed paper, it will tear. Torn pieces remaining inside the printer will cause further misfeeds and possibly damage the printer.

  • Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any pages that did not print out.